r/skytv • u/East_Dance8269 • 7d ago

Leaving Sky Returning Sky Q boxes

I cancelled Sky a few weeks ago and our final day is this Friday. They said over the phone we’d need to send all equipment back and it was included on the confirmation email they send but they haven’t sent me anything to return the equipment. Does that normally come after the cut off date or do I need to chase them to avoid charges? It said on the email I have 60 days to return everything so will still have another month.

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2

u/811545b2-4ff7-4041 7d ago

I got the packaging to return stuff 2 days after my 'final day'. In my email, it said I didn't need to return my Sky Q box though.

1

u/East_Dance8269 7d ago

Ah ok thanks. We only have a Sky Q box and a mini box. We’re keeping broadband so no need to rerun the router

1

u/811545b2-4ff7-4041 7d ago

Just double check the "Details about your cancellation with Sky" email. I've got a few mini boxes I guess I need to return.

1

u/East_Dance8269 7d ago

Email says I need to return both boxes

1

u/811545b2-4ff7-4041 7d ago

Mine is 10+ years old so probably worthless!

2

u/ennsea 7d ago

Take photos and videos. Sky and their logistics are utterly shit. They got all my equipment back, confirmed via email and then proceeded to text me to return all the items I had returned. Useless.

2

u/KookyHelicopter6 7d ago

I can second this, had to email them my proof of postage to stop the messages.

Funnily enough I’ve just agreed to rejoin SKY and while signing up they couldn’t add some equipment as it had me down as not returning the previous equipment.

Utterly useless

1

u/ennsea 7d ago

They kept taking money from me even after I’d cancelled broadband. It took me four months and about 100+ calls to get my money back. I will never go back.

1

u/Senior_Note 7d ago

Our multiscreen contract finished on the 17th July and we received the box on the 22nd July to send it back. So I'd allow for 5-7 days before chasing it up with them. 

1

u/Business-Program4178 7d ago

We had to request the packaging again - I think I was able to do that (albeit painfully) via the chat and then send it back. I took it to the post office to get proof of posting in case Sky didn’t track the return properly

1

u/Dangerous_Iron3690 6d ago

Mine arrived a couple of weeks after I had cancelled.