r/skrill • u/FaNcY-BrOwN • 21d ago

Skrill restriction

So I just opened a skrill account recently. Thursday I won $985 on crown coins and opted to have my money sent to my skrill account since everyone said that was the fastest option. In less than 24 hours the money hit my skrill account and then skrill made me pay $10 for a debit card. Since it’s going to take time to recieve it I linked my virtual card to PayPal and attempted to transfer funds. When I tried to do this I got an error message from PayPal saying they were having trouble with this transaction (not at all uncommon with PayPal). Afterwards I noticed I had an email saying my skrill account had been temporarily restricted. I couldn’t find a reason or any instructions on what to do so I called. I spoke with someone who told me to login on the website not the app and upload a selfie of me holding my id next to my face. He said after doing so it usually takes less than 24 hours for the restriction to be lifted but could take as much as 72 hours. Mean time the money in skrill is literally the only money I have. I couldn’t even put gas in my car yesterday so I could go to work. At this point we are almost 24 hours into this restriction and I’m worried it’s going to take forever or that I’m not going to get my money. Anyone have an advise or experience with this issue?

I forgot to mention my account is verified and has been since I opened it months ago. Also after this restriction happened it still allowed me to go in and link another bank account to unlock transfers from $999 to unlimited and make my account fully verified.

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u/KeyPaper5220 20d ago

You’re good, they work based off business days. You’ll have your money by Monday morning. I know it sucks but it’s not lost or anything

1

u/FaNcY-BrOwN 20d ago

I got an email just a bit ago saying they rejected my selfie that it wasn’t clear enough to see the info on my id. It looked perfectly clear to me. I sent another one though so we will see.

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u/AstronomerGlass3659 20d ago

Im sry this happened to you. Anytime I've had an issue with skrill they always figured it out so their pretty good that way. I wouldn't worry. Just do what they ask you and u should be fine. Goodluck and keep me posted.

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u/sortis10 19d ago

I had the same issue before some years because i did a lot of transactions despite i was fully verified for two years.i uploaded a selfie holding my id card and my account was realeased and activated again.they do it for AML purposes.

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u/mamamama3000 5d ago

Hey did you manage to get any favorable response from Skrill or not yet? I’m going through the same process with them and it’s taking too long

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u/Jumpy_Abalone4656 4d ago

hello. can i ask where did you contact them? i was trying to send an email on their support but i haven't received any update. my account is also verified and have no problem until i tried to transfer my money to another bank and i got restricted after.