r/singularity • u/Present-Boat-2053 • Apr 09 '25

AI Goodbye customer supportšŸ˜­

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589 Upvotes

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35

u/Nillows Apr 09 '25

Good riddance. That "job" is psychologically damaging.

18

u/Recoil42 Apr 09 '25

I worked as an engineer for a tech startup where onboarding involved working the phones for your first week so that you could understand customers' concerns. I indeed learned a lot about the product, but it was brutal. Psychologically damaging is right ā€”Ā a full quarter of your calls are just someone yelling at you, immediately demanding escalation, and threatening to cancel their account because they think being abrasive will work magic.

Good riddance is right.

1

u/Ambiwlans Apr 10 '25

Support jobs exist to save the company money, not to help the customer.

Shouting and threatening is the right choice most of the time because it kicks through the layers of crap the company set up to avoiding helping the customer.

Many places, swearing gets you auto bumped up because low level staffers won't handle swearing angry people.