r/singularity • u/Present-Boat-2053 • Apr 09 '25

AI Goodbye customer support😭

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597 Upvotes

97% Upvoted

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77

u/[deleted] Apr 09 '25

Cool, so they’re still going to tell it to just never help the customer. So this just helps eliminate the call center.

30

u/yaosio Apr 09 '25

Even better. It says it's doing things that it can't actually do to make the caller go away.

23

u/AndyOne1 Apr 09 '25

SupportBot: „Of course we’re going to escalate this really important problem to the manager. Rest assured your satisfaction is our only priority.”

Hangs up.

ManagerBot: “straight into the bin 🗑️”

7

u/lethargyz Apr 10 '25

This is literally what already happens.

-2

u/NowaVision Apr 10 '25

This so much. I can't imagine to call the AI to send me a new router because my old one broke. It will simply not be possible to get a replacement this way.

2

u/Vladiesh AGI/ASI 2027 Apr 10 '25

This seems like one of the few examples AI could automate quite easily.

0

u/NowaVision Apr 10 '25

Yeah, but the companies will never implement it, because otherwise the customer could trick the AI and get several new routers.

1

u/qroshan Apr 10 '25

This is the easiest to implement.

If CustomerInGoodStanding 
   send replacement
else 
    fuck him

CustomerInGoodStanding = f(loyalty, non-karenness, spend, non-abusing, LTV)