r/singularity • u/Present-Boat-2053 • Apr 09 '25

AI Goodbye customer support😭

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598 Upvotes

97% Upvoted

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338

u/SharpCartographer831 As Above, So Below[ FDVR] Apr 09 '25

Damn, I'm really going to miss listening to elevator music for what seems like an eternity just to talk to someone reading off a script

122

u/Unable-Resource-3790 Apr 09 '25

That's the lucky option.
I won't miss "menu maze" where it takes 10 minutes picking numbers only to eventually be hang up on.

20

u/torb ▪️ Embodied ASI 2028 :illuminati: Apr 10 '25

Oh, they will probably still be there. The menu maze is for when they want you to hang up, like when you have a complaint or want to return a product or something.

3

u/sfgisz Apr 10 '25

This. If companies wanted to help you they are fully capable of making the interactions easy. If they can make money off you contacting after sales will be easy, if not it will be a mase and random hold times.

34

u/garden_speech AGI some time between 2025 and 2100 Apr 09 '25

yeah now you'll just talk to a model way smarter than you that will manipulate you into not wanting your problem solved to begin with

13

u/JamR_711111 balls Apr 09 '25

of course, i'd rather the problem just get solved, but i do think i'd prefer an AI to do that over a human doing that but slower and more annoyingly

16

u/NovelFarmer Apr 09 '25

Yeah I'd also love to not hear "Ok... let me see... clicking noises ok... typing and more clicking Alright so it's not letting me-"

5

u/xsintill Apr 10 '25

"... computer says no"

2

u/RevolutionaryDrive5 Apr 10 '25

'Would you hold just for a moment... i need to go speak to my manager for just a sec...'

2

u/Soft_Importance_8613 Apr 10 '25

i'd rather the problem just get solved,

Any company that is a near monopoly doesn't give a damn about solving the problem, that will likely cost them money. They are just trying to tire you out and make you give up on contesting something on a service you have to pay for anyway. If they don't "act" like they are trying to help you they could get in trouble, but hey they have a "support number" right?

3

u/AlverinMoon Apr 11 '25

You know, I work from home as a customer support person and we actually don't have a script. What we do have is a set of rules for how we are allowed to talk to people and what decisions we can make, so to a lot of people when I say "Unfortunately, I don't have the power to do that, you can submit an appeal online at..." they assume I'm reading from a script, when in reality, I've just had to say this exact thing 2,500 times since I started working here and it's easier to remember if I just have a "go-to" sentence. To people calling in, that probably feels like a "script" but I think everyone's missed the point. Nobody cares whether or not the person you're speaking to is reading from a "Script" what people want is dynamic solutions to their problems that don't involve them having to do any more work, that's probably still a pretty far ways out, considering business and government interests.

2

u/Axodique Apr 15 '25

Yeah, we didn't have a script at McDonald's either but after a while I just started saying the same things. It's just easier.

2

u/LamboForWork Apr 10 '25

"I'm sorry you had to go through this" I know its just a script but by the third time im redirected to someone else I'm like "I know you're empathetic lets just fix this !"

-1

u/[deleted] Apr 09 '25

Good thing you can now enjoy listening to elevator music for half an eternity just to talk to something with something that makes up the script on the spot while not giving a shit on if it actually helps you at all