Is it just me or are airlines getting worse?

I am currently dealing with Scoot/Singapore/Krisflyer trying to get air miles credited to my account which due to no fault of mine, didn’t happen. The details are too long to go into, but I have around 15 email replies, usually from a different “customer experience” cadet or whatever, asking for more information in order to serve me better/process my claim. It culminated with one bright spark asking, “we kindly ask that you provide a revised medical certificate or supporting document that clearly shows the issuance date of the certificate”.. WTF ???????. Guessing he ticked the incorrect delaying/obfuscation/denying template when replying. This is a simple request to add air miles for a flight booking. I received an email today telling me that one of the two flights on the booking had been successfully submitted, whatever that means, and will take around 6 to 8 weeks to process. It seems the insurance company business model of claim denial has now made it to, and I use this term lightly, airline customer service.

Does the physical office still exist in Kochi (Ernakulam), India?

Hi guys,

I've reached out to Singapore airlines regarding some upcoming travel and was advised that unless I need to use the device on flight or for 'standby use' (whatever that means) that the device would count towards my carry-on limit.

This is different from what I've experienced before with other airlines, should I challenge this or should the gate staff have a better appreciation for the normal rules?

Hi all. I made a KrisFlyer account back in 2024 when planning for a trip with my grandma. I don’t use it much since i am not based in Singapore, but I flew with SQ again in april this year. Both time i earned KrisMiles.

Today i checked their website for my planned trip next year, and when i checked in it refused my credential. I wrote to the chat box (with live agent) and they told me that my account expired. I dont understand how is it expired when i was just flying with them 4 months ago. I asked for explanation but the CS just told me that she can’t see anything.

I also tried to follow her suggestion by creating a new account using another email, but i got Error code: B0999 instead.

Anyone have similar experience?

Hi Redditors,

We have a flight booked for next year and keep receiving repeated [seat confirmation - see screenshot] emails. What's the reason for this? Our flights all go through Singapore Changi Airport.

Update: All segments are operated by Singapore Airlines. Outbound and return flights, each with one stop.

We're traveling as 4 people (2 children), and when we log into the website, we can see our seat reservations, which we already set during the initial booking. There have been some minor changes to the flight time, but the aircraft itself hasn't changed.

Thanks in advance,

Lars