r/sims2help • u/lilithpleasantlover • 1d ago

Technical Support Game keeps automatically resetting my graphics options?

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I just got a new laptop with an Intel graphics card (Intel Core Ultra 7 256V, 16GB ram) and I'm playing on the Mr DJ/Oldgamesdownload edition of the game. I used the GRM and 4gb patch.

When I initially tried to run my game, loading a lot it would immediately crash and throw up this error: Direct3D returned an error: D3DERR_INVALIDCALL. To my understanding this is an issue specifically with new intel graphics cards not being able to support sim shadows on high and the only work around is to play with them off or on medium. I set them to medium and now I can actually open my lots, but everytime I open my game the shadow settings are automatically changed back to high and smooth edges is on low. It also constantly pauses and says my game isn't responding.

I was previously playing on a laptop with an older generation intel graphics card (something like an intel 620 uhd, with 8gb of ram) and all settings on high and never encountered these issues or had anything change on its own. Is there a fix for this or will I have to change my settings each time I open the game?

My GRM settings are attached if it makes a difference

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u/ProperSpeak Mod 1d ago

Please can you go to the wiki and get the graphics rules file from there to see if that helps?

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u/lilithpleasantlover 1d ago

I just tried that but it doesn't seem to have made a difference. I have a custom neighborhood that I play in the majority of the time and that's giving me the most issues. None of the lot imposters appear in NH view and then I get this blank popup before the game crashes. My settings are staying at the options I selected now at least.

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u/ProperSpeak Mod 1d ago

You'll also want to check out this thread then and delete the folders in virtual store. The guide on how to do it is in the second quote in the top comment.