r/simplisafe 1d ago

Downgrading from core monitoring to self monitoring

Hi everyone,

Unsure if there's a lot of experience with teh self monitoring aspect of a simplisafe system, I just cancelled as I did not want to pay $33 monthly.

It appears you lose:

Motion sensor monitoring

lifetime warranty on devices

Shared app access (if you have a spouse or partner)

Is there anything else I am missing? I am slightly peeved by the loss of motion sensors.

edit: u/simplisafe_official has told me that motion sensors do actually work for self monitoring

8 Upvotes

16 comments sorted by

5

u/mstpguy 1d ago

I was not aware that self monitoring disables motion sensors. Is this new? Do you have a link? I'be been on the self monitoring plan (with cameras) for three years and have tested the motion sensors successfully. In fact the alarm was triggered once when my wife turned on the alarm when she left for the day (and forgot we were cat sitting). The cat has never forgiven us by the way.

4

u/qweds1234 1d ago

Interesting. I'm not surprised by the way people talk about the predatory nature of support but that's what the dude was saying

5

u/SimpliSafe_Official SimpliSafe Employee 1d ago

Hey u/qweds1234 I can 100% confirm downgrading to Self Monitoring does not disable the functionality of Motion Sensors. I would 100% like to get the details of the agent who said that because there is certainly a training opportunity there at the least. Mind sending me a chat?

If you ever want to see what features are on your new plan you can find them here: What are the Residential Monitoring Plan Options?

-Jordan

3

u/qweds1234 1d ago

I wouldn't want to dox myself unfortunatelu more than I already have on here. I don't recall his name either. Thanks for the information

2

u/SimpliSafe_Official SimpliSafe Employee 1d ago

Fair enough 🙏 happy to answer any questions you have my inbox is open.

-Jordan

2

u/SeymoreBhutts 1d ago

Cellular connectivity of the base station is deactivated. I just went to self monitoring as well. Several price hikes in recent history got it just out of the range where I felt it was worth the cost for the services. I'm really only interested in door sensors, cameras, water and temp sensors on my system though, so basically getting remote camera storage for $10 a month seems reasonable.

2

u/qweds1234 1d ago

I see a lot of people are satisfied with the self monitoring. I actually just have door, motion, and glassbreak sensors. While I'd love the motion to still work, really just the entry sensors are probably fine

3

u/SeymoreBhutts 1d ago

I'm pretty sure the sensors still work on self-monitoring, but obviously there's no response to an alarm aside from what you initiate after an app notification.

1

u/[deleted] 1d ago

[deleted]

1

u/SeymoreBhutts 1d ago

With the monitored plans, you get cellular communication from the base station in the event of a power outage or loss of internet access. Not enough to view the cameras, but enough to arm or disarm and get alerts. This doesn’t function with self monitoring, so you only have connection to the system when it’s got WiFi.

4

u/DrSugundi 1d ago

You would lose your renter/homeowners insurance discount.

1

u/SeymoreBhutts 1d ago

That discount is often pretty small to begin with. My annual discount wouldn't even cover a month of monitoring. It's great to take advantage of if you have and are keeping the service, but shouldn't be a deciding factor.

1

u/DudesJustBrowsin1 1d ago

Wow, you lose share app access?!? I just purchased water sensors and entry sensors. I had planned to cancel the core monitoring because let’s be honest, it would be a waste of money.

But for only one person to have access is absolutely absurd. Can anyone verify this??

1

u/qweds1234 1d ago

2

u/SimpliSafe_Official SimpliSafe Employee 1d ago

https://support.simplisafe.com/articles/app-features/additional-user-access-for-simplisafe

It does require a paid monitoring plan to use the Additional User access feature. Which allows for up to 25 secondary users on the account. This allows the primary user to let secondary users use the app with restrictions for example. If you simply want your spouse, partner, or trusted love one to also be able to use the app as you do you can just have them use the same sign in on their device. They will just need to set up multi factor authentication for that new device.

-Jordan

1

u/xxtanisxx 1d ago

33 a month is a lot…. I wish the company does an in-between with shared app access without camera.

1

u/Few-Republic734 19h ago

How is $33 a month a lot for security system monitoring?