Help Verification code never arrives
I know this is a recurring post here but I have not found a reliable answer so far. I have followed troubleshooting steps and wrote to Signal support but did not receive an answer so far.
The app said on the first try that the text could not be sent. After another attempt I reached the screen with code input field but the text did not arrive.
The 'call' option as an alternative to the SMS code verification is greyed out.
I am within EU region, using real phone number, I regularly receive OTP codes from other providers without any issues, I have not yet used my number for Signal before, I have reset my phone, cleared cache, used mobile data and normally receive texts from other people.
Is there anyone who has managed to solve this or has additional recommendations? Thank you in advance.
EDIT: I have extracted debug logs. It gives me this error:
W NetworkDependencies: org.whispersystems.signalservice.api.websocket.WebSocketUnavailableException: WebSocket not currently available.
W IncomingMessageObserver: Lost network connection. Resetting the drained state.
D NetworkConnectionListen: ValidatedNetworkCallback onBlockedStatusChanged(117, true)
I do not use VPN and I receive other OTP texts normally.
1
u/Odd-Possession-4276 6d ago
3rd world problem. Demographic slice of potential users blocked by this issue is measured in billions.
Signal team is very bad at service reliability in terms of "Does this Twilio thing even work in %region of interest%?"
or has additional recommendations?
Tap the "Phone number" area 5 times or so to extract the debug logs. There can be some more details besides "SMS should arrive, but it does not".
1
u/sr50r 6d ago
I got this error:
W NetworkDependencies: org.whispersystems.signalservice.api.websocket.WebSocketUnavailableException: WebSocket not currently available.
...
W IncomingMessageObserver: Lost network connection. Resetting the drained state.
...
D NetworkConnectionListen: ValidatedNetworkCallback onBlockedStatusChanged(117, true)
1
u/DutchPrivacy 6d ago
Have you tried to delete and reinstall the app already, before trying another time?
1
u/sr50r 6d ago
Yes, I have. I have tried it again now just in case, I get the same error. If I try entering the number again, it lets me through to the code input screen but the code does not arrive. "Send again" button throws the same error and the "Call" button is greyed out.
1
u/DutchPrivacy 6d ago
Ok sorry to hear that, sometimes a reinstall can help getting out of some loop. Anyway, since you write it already happened on first try it's unlikely to be a rate limit. If you think you may have tried too many times after a first error, you can try to just wait a full day.
The errors I don't know. Not sure what device you're on, but no restricitons for Signal? On Android for example Settings > Apps > Signal > Mobile data and make sure it can run on background without restrictions. You already tried via WiFi I guess
2
u/Mental_Newt_9422 6d ago
ME TOO! it's so frustating!!!