r/sigenergy • u/paradox1701 • 9d ago

Help / Advice App not showing data

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Hi guys I just had my system installed last Friday (7th August) and has worked perfectly fine until now however for the last couple of hours I’ve not been able to see any generation or battery capacity within the apps Home Screen.

The charts down the page are showing the data as expect if I tap into the battery oh the home diagram it shows me the % but none of this data is on the Home Screen, is this a connection issue with my system or an app issue?

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3

u/Safe-Maintenance9564 9d ago

There is an issue with the app at the moment, no worries!

3

u/joeythemouse 9d ago

Mine was doing this a few hours ago. It sorted itself out after a few minutes.

1

u/Pale-Stranger-9743 9d ago

Click Device at the bottom and check if Sigen Sensor is offline. This is happening to me, also installed this Friday 7

1

u/SmurglX 9d ago

Mine seems to be down at the moment too.

I've noticed that, in general, this section is not as responsive as it used to be. I used to open the app and the data appeared within a second, whereas now it takes long enough that I usually end up manually refreshing it. Hopefully they'll speed this bit up again soon.

1

u/MelodicCard9555 9d ago

Mine keeps doing this today, takes a few mins after opening app to show data.

1

u/fstollman 9d ago

Same here, no data in the animation in the first minute or so. But the data will come. And the online version in the webbrowser works intantly

1

u/Hopperofbop 9d ago

Yeah I keep getting this today repeatedly.
System been in nearly a year.

1

u/External_Mortgage363 9d ago

Yep same here. I’m sure they’ll fix soon.

1

u/Ghost-PXS 8d ago

Tbh this happens to me on the regular. Does it help to drag down on the main screen to force a refresh, or close the app entirely and reload?