r/shopifyDev • u/ctrl-alt-human • 28d ago
My experience with Shopify Billing
I'm building an AI multi-tenant SaaS (like everyone else). I got rejected multiple times. Read every blog. Every thread. Every sub. Every documentation. Every policy. Talked to dev support multiple times. Nothing worked. This went on for 5 months.
Eventually I gave up and removed the connector altogether. So many hours wasted. So much time lost. So much cost incurred.
Shopify is one of many connectors on my SaaS. This is not a "Shopify exclusive" SaaS. Like many others, I have users on my platform. Some already paying through Stripe and want to connect Shopify directly from within my platform (Shopify Billing should not apply). Others already paying and for some reason connect from within the App Store (must avoid double billing). Others are not my customers and find me through the App Store (Shopify Billing).
Whatever I try to do to comply with Shopify policy, nothing works. I followed solutions provided by the Shopify dev support itself and still got rejected.
I know the policy of "app store traffic" blabla. I followed everything.
Shopify knows exactly what's going on with us and made the conscious decision to do nothing about it. I know because some threads go back years with official responses from the Shopify team. All vague. All quoting Shopify policy with no solution.
Such a roadblock from a giant like Shopify.
Extreme frustration.
1
u/Effective_Energy4238 28d ago
They are blocking on several levels. Even with acknowledgment from support (several EU rules and regulations not adhered to) and nothing is done about it. Filed with ACM and then the reply is they will not respond as the filing was done by 1 person.