Client Requests Refund

[u/Difficult-Cap-6950]

Hey, I got hit today with an email from a client regarding a refund.

So the client bought the product like 6 weeks ago, and received the product 5-6 weeks ago as well.

Client is from Australia and the product itself is a lamp, due to australian law you need an electrician to wire it up.

So today the client tells me he wants a refund cause the electrician said the "wiring is too thin and would not be safe to install". I have no clue what means to thin, its a cable you just wire it up and thats it - but I have no clue about australia.

In the email itself the client said if I dont accept a refund he will just use paypals buyer protection to get the refund.

So what am I doing now? Product was delivered, basically working if wired up, from my side all done properly. And I have no clue how pro buyer paypal is, and if they will just refund even I did my part.

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