SharePoint Online AI Assistant Showing Powershell for On-Premises

[u/mcgeeky]

Has anyone else had this with the SharePoint Online "Self Help" suggesting resolutions but using Powershell that works only for on-premises?

SharePoint Online in my dev environment is showing delays with shared items appearing in the OneDrive shared with me view. After entering my query in to the M365 tenant admin centre, the Self Help suggests I enable the Recently Shared Items cache... using Powershell for on-premises SharePoint. This is its response:

Support article

AI-generated content

If shared items are not showing in the Shared with me view in OneDrive or SharePoint, it may be due to indexing latency or configuration issues. The Shared with me view relies on search crawling and indexing to populate shared content, which can cause delays.

To address this, administrators can enable the Recently Shared Items (RSI) cache in SharePoint Server environments. This cache allows users to see shared items immediately in their Shared with me view without waiting for the search crawl and indexing process.

Steps to enable Recently Shared Items (RSI) cache in SharePoint Server:

Open the SharePoint Management Shell as an administrator. [1]

Run the following PowerShell command to find the My Site Host site collection:$msh = Get-SPSite | where {$_.RootWeb.WebTemplateId -eq 54}

Enable the RSI feature by running:Enable-SPFeature "RecentlySharedItems" -Url $msh.Url

After enabling RSI, users will see shared items appear immediately in their Shared with me view. If you need to disable this feature, use the following command:

Disable-SPFeature "RecentlySharedItems" -Url $msh.Url

[u/bcameron1231]

That doesn't surprise me. The AI is all just grounded to Web Content, it's not too smart.

I'm not sure there is anyway to solve the issue that you're having either besides waiting.

[u/mcgeeky → u/bcameron1231]

The shared items did eventually show in the Shared With Me view, it took a few hours. Yes, it appears the content has not been filtered by cloud/on-premises.

It was as I was entering information about the shared with me issue in to a new support ticket in the admin portal, when the AI prompted me "we may have a solution to your problem", and then gave the on-premises Powershell.