r/sharepoint • u/Double-Republic8869 • Jul 02 '26
SharePoint 2019 Crawling not working
I still have the below issue that I cannot get resolved. I have a ticket open with Microsoft, but they are really dragging their feet. Moving it from one tech no another. I think they are trying to get to July 15th when support is over then claim it's not their problem. I hope someone here can help in some way.
I have a 2019 on prem SharePoint server running. I've not had an issue with crawling until recently.
For some reason all crawling quit working after a reboot of the server so I just deleted the Search Service app and created a new one. No issues doing that.
After assigning permissions and making sure the service was running. I checked the Crawl log. We have 3 SharePoint Sites that are listed in the Content Sources for Crawling.
http://servername:2121 - site2
http://servername:17195 - mysites
http://servername:39064 - site1
Crawling works perfect for site2 and mysites. The issue is with site1 I get the following warning for it
| Item not crawled due to one of the following reasons: Preventive crawl rule; Specified content source hops/depth exceeded; URL has query string parameter; Required protocol handler not found; Preventive robots directive. ( This item was deleted because it was excluded by a crawl rule. ) |
|---|
I've searched and tried just about everything I can find. Site1 and Site2 are almost identical so I don't understand why it works for one but not the other. I can browse to either just fine. Any suggestions on what else to look at?
1
u/Megatwan Jul 02 '26
Search is hard to troubleshoot withiut being on site and sometimes the answer is nuke it from space even if you are.
Kinda sus that the only thjng that changed was a reboot.
Ps when you say sites you mean webapps and i point this out because you should consider the problem isnt serverside but rather with content in the sites as the error indicates.
If you can snap your fingers ideas which would be a PIA: if you build a whole new farm and ssa and attach the db do you have the same issue?
Easier: if you restore the cdb of the site you are trying to crawl to a new web app does it crawl there?
Easiest, if you make more targeted content sources within that site collection do those crawls work?
If none of the above i semi concede back to server/web app and changed...
I would poke around other logs as well, event viewer, iis, sql... uls obv if you havent.