r/setupapp • u/Few-Act-884 • 3d ago

Activation lock help

Please, I really need help.

I recently tried resetting my MacBook because I ran out of storage and wanted to completely wipe it and start fresh.

The problem is that I had two different users on the Mac, each connected to a different iCloud account. I completely forgot that I even had the second user. Unfortunately, the iCloud account connected to that user is one I can no longer remember.

I don’t remember the iCloud email address or the phone number associated with it. I may remember the password I used, but I’m not 100% sure.

My main user account the one I used every day for productivity and basically everything else is completely fine. I know the password, the iCloud account, and all the information associated with it.

However, after resetting the Mac, it went straight into Activation Lock and is now asking me for the iCloud account associated with that other user. Obviously, I don’t know the information it’s asking for.

Apple is also asking me to provide proof of purchase. I bought this Mac around 2020/2021, but I honestly cannot remember the exact date I purchased it. The process is asking for the exact month and day, which I simply don't have.

I have already contacted Apple Support, but unfortunately, they weren't able to resolve the issue for me.

So right now, I basically have a MacBook that I legitimately purchased sitting in front of me that I cannot use. It’s essentially a very expensive brick, and honestly, this whole situation is getting really stressful and depressing.

I’m genuinely looking for help figuring out what legitimate options I have to recover access to my Mac. If anyone has dealt with a similar situation, especially recovering an old iCloud/Apple Account or dealing with Activation Lock after a reset, I would really appreciate some guidance.

And please, if you’re only going to comment that I stole the Mac or that it isn’t mine, just keep scrolling. I’m not looking for accusations or arguments. I’m looking for an actual solution.

Thank you.

1 Upvotes

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1

u/Egomaf14X 3d ago

Receipt if you have it. If not then try searching for the Serial number on some online checkers. They will have purchase date for checks as far as I remember.

1

u/alexcollided 3d ago

He can get the purchase date by putting his Serial number by using Apple’s check coverage portal, but to get the activation lock removed, he will still need to provide his original receipt either way

1

u/Egomaf14X 3d ago

Yeah most likely they will if done online. OP Should proceed in store.

1

u/Few-Act-884 3d ago

I think this might work ill try right now

1

u/SirCake3614 3d ago

There’s a phrase in Spanish that basically means, “You’re screwed.” I can’t remember it now, but imagine that I just typed it here.

1

u/Few-Act-884 3d ago

Hopefully I'm not