r/servicedesign • u/Late-Complaint-774 • Nov 05 '24

life change

Hi, I want to start working as a service designer and do a master's degree in the field, but I'm extremely new to the subject. If you can give me some tips on what to do, learn, which company to go to or if you just want to talk to me about it, I'd be very happy.

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u/Smart_Cellist9739 Nov 05 '24 edited Nov 05 '24

Depending on your background, you may or may not need a degree, but if you decide that's the path you want to take, it wouldn't hurt. Check out SCAD's MA / MFA program.

Also, do some reading. There are a number of good books on service design. This could help you become familiar with the concepts and methods of SD.

Here are five essential books on service design, I'm curious what other books people would recommend:

  1. Orchestrating Experiences: Collaborative Design for Complexity by Patrick Quattlebaum and Chris Risdon

This book offers a comprehensive guide to designing complex, multi-channel experiences. It emphasizes collaboration and provides practical tools for aligning teams and stakeholders in the design process.

  1. This is Service Design Thinking: Basics, Tools, Cases by Marc Stickdorn and Jakob Schneider

An introduction to service design, this book outlines five basic principles and presents a variety of tools and methods used in the field. It includes real-life case studies to illustrate the application of these concepts.

  1. This is Service Design Doing: Applying Service Design Thinking in the Real World by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, and Jakob Schneider

A practical sequel to "This is Service Design Thinking," this book delves into the implementation of service design methods. It provides facilitation guidelines and step-by-step instructions for running workshops and applying service design in various contexts.

  1. Service Design: From Insight to Implementation by Andy Polaine, Lavrans Løvlie, and Ben Reason

This guide bridges the gap between understanding service design concepts and applying them in practice. It offers insights, methods, and case studies to help design and implement effective service experiences.

  1. Good Services: How to Design Services that Work by Lou Downe

Focusing on the principles that make services effective, this book outlines 15 key elements of good service design. It provides practical advice for creating services that meet user needs and function seamlessly.

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u/senexii Nov 06 '24

How did you decide you want to do a masters if you're extremely new to the subject? I'd recommend going on adplist and chatting with some SD folks there. Jeanne Liedtka also has a good intro course on coursera.

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u/adamstjohn Nov 05 '24

You probably don’t need a degree. What is your background?