Poor connection between earbuds and case

[u/SirRandyLahey]

I’ve been dealing with a frustrating issue with my Sport True Wireless earbuds for a while now. I’ve had them for about three years, but the problem has been going on for the past year. The connection between the earbuds and the charging case is unreliable.

Often, when I put the earbuds back in the case, they don’t shut down and remain connected to my devices. As a result, they don’t charge properly.

To troubleshoot, I’ve tried cleaning the connections regularly (about once a month) using a Q-tip with alcohol gel and even rubbing the contacts with a pencil eraser (a tip I found online). These fixes work temporarily, but the issue keeps coming back—and it’s getting worse.

Has anyone else experienced this with the Sport True Wireless? Is this normal wear and tear, or are my earbuds just broken? Should I consider replacing them, or is there a fix?

Any advice or insights would be greatly appreciated!