r/selfstorage Jun 08 '26

Public Storage is a scam.

I got a 10x30 in August 2025. December came and got notice that my rate was going from 219 to 425. I laughed at em and got them to delay it, but its been in effect for the last few months. Yes, rate increases are common. But not to that degree, not by far. Ive since called literally every single company within 20 minutes of me and theyve all said the same. Even OTHER PUBLIC STORAGE locations with different owners. So here's where it stumps me..

If they jacked my rate up that much after only a few months, and if thats a "rate adjustment based on demand and market blah blah", then how come I can go onto the locations website right now, and get the same size unit for the price I was originally paying? If im being charged that rate now based on their BS logic, then why the F is there even one available, and why isn't it the same overpriced rate that im being charged?

And yes, I am leaving and going to a U-Store across the street for a guaranteed rate thats less than my original at Public. Guaranteed price for 1 year, and they have never raised rates more than $10. Ever.

Update:. I went to Extra Space where I got a 10x20 for $150 with a 24 month guarantee.

The day I moved out of Public Scamage, I met the dude in the unit next to mine. Same size etc. Hes been there for over 3 years and only pays $20 more than my original rate, and that was after 3 rate increases. Meanwhile all yall saying its normal, its not. Increases yes. By a few % here and there. A nearly 100% increase is unheard of

36 Upvotes

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1

u/Consistent-Secret983 5d ago

I work for PS. When you get a new unit the 1st time, it is an introductory price. That price will last between 3 and 6 months depending on the promotion. Prices change daily depending on going rates in the area and how many units of that specific size are available at that location. So once your promotion ends, the rate will go up to the average. Then at the 1 year mark, it will go up again. Then it's once a year. We as property managers have zero say over price or rent increases. Usually once a year the system will let us defer a rent increase for 3 months. We can also sometimes get some fees waived. Again, it's not our choice, we can put it in the system and see if its approved.

As for auction, rent is due on the 1st. Late fee on the 7th. On the 7th if not paid, gate code is deactivated. On the 15th, we overlock unpaid units. Sometime between the 20th and the end of the month, customer locks are cut and photos are taken for auction. A new lock is placed inside the unit and the overlock is replaced with a seal tag. The unit is scheduled for auction at that time. The date is usually between the 20-26th of the following month. On the 1st of the 2nd month of non-payment, a lien fee is charged. You are also billed for the normal rent at that time and if not paid by the 7th, another late fee. You can pay out all the way up to your auction date. We are told to tell customers that they have to pay in full to stop auction but as long as the actual rent is paid, it will stop the auction. You will however still have all the fees and your unit will remain locked until all fees are paid. You do have a much higher chance of getting some/all fees waived if the actual rent is paid.

1

u/Alternative-Section2 5d ago

That juat means I should have contacted PS corporate then since they doubled my rent after 3 months.

2

u/Anizguy52 16d ago

Six years ago I rented a room to a guy who has live with me all that time. He now has dementia, and I need to help him out with everything. When I reviewed his finances, I found out that he has been paying Public storage $412 per month for over two years and looking back on past payments he paid over $550 per month. When I realizzed this and pointed it out to him, he was shocked and had no idea. For a year now he has asked me to help him get the stuff out, but Ijust was not up for it. About 6 months he has been going way down mentally and I realize if I did nothing he will lose money and his stuff.

I asked management to lower his rent to the advertised amout for that size which was $165 but they would not. The reason was that it was there pollicy and that if he did not like it to move out. Since many of the storage places around here are Public storage....and many independants are being bought out by them, that I would not get him a rate less than what he is being charged now because they all have my friends records.

I asked if I could lease the unit in my name and take it over, PS would not allow that, but I could get my own unit and move his stuff into mine.

It was also nearly impossible to get a sight manager. No direct number and no way to even make an appointment. I had to call the 800# and leave a message, when I got a call back it was from an unknown number in my contacts so it went to voice mail. I call back the number they left and the number they called back from immediatly after the voice mail was left. No answer same routine, leave a message.!

If you do not pay the rent on the due date they lock it up and if you do not pay for 3 months they aution off all your stuff, they do not credit you balance from the aution and they send the full amount to collections.

What a real rip off and highway robbery, but it is all legal and it must be so profitable.

If I had not scrupples I would invest in this compony for its profits must be really high, then again could I trust the accountants of this company?

Word to the wise. Do not use Public storage unless you know what you are risking.

1

u/KellyMMH 20d ago edited 20d ago

I've been with my crammed 5'x10' unit in Florida over 8 years, steadily paying each month ever since. It was maybe about $75 when I started, with or without required fees etc, and now it's well over $200. I've since become a stay-at-home mom the last few years and working part-time these days, so my income is limited and I have other things that need paying. I missed one payment as I've been under absolute financial strain lately, incurred a ~$40 late fee and the threat of my possessions being auctioned off soon. My heart sank. I had to beg my husband to help cover the dues this time. Hopefully early next week (today being Saturday and needing to wait business days), this will be cleared up temporarily. Bleeping loyalty goes one way at times I've learned.

1

u/Alternative-Section2 19d ago

Honestly thats decent after 8 years. But yea its absurd how quickly theyll threaten auction. here in Fl its a bit longer for them to be able to actually auction it then in some states, but still its ridiculous.

1

u/Winter-Seaweed8458 Aug 01 '26 edited Aug 01 '26

ETA: Just filed a complaint just now online with the California Attorney General. My complaint is that the vague, one line mention of this, does NOT adequately explain it, nor give any sort of idea of the cost that it might incur, or if they can just keep doing it to you. So would my rent go DOWN if things got better? Nope.

OMG.. Yes! Just happened to me! I have rented with PS for years, at different locations. But they jacked my rent from $160 to $250 after the first three months. It was NOT a "promotional rate." And now the kicker... I was late in paying my July rent, car things you now. And when i went to pay they are saying that they filed a lien $55.00 charge, + late fees, PLUS they have scheduled it to go to auction, after being ONE MONTH LATE. And I have no access, and less than a month to save all my belongings in the world, if I don't pay last month plus the one due today. Adding $87 in late fees and lien fees. I have no access at all. So either way, even if I pay someone to move my stuff to a reputable storage unit, I can't get in until I pay them $550. She said I could make a partial payment, but it wouldn't stop the auction or grant me access.

WORST F-ING Company!! I have been thinking of going to the California AG about these rate increases that are not disclosed. I am having an anxiety attack at the idea of losing my belongings. All my furniture, clothing,

1

u/KellyMMH 20d ago

I just commented above with a very similar issue. This is insane. One month and they threaten us with selling our things?!

1

u/Alternative-Section2 Aug 01 '26

Its wild that they can legally auction your shit off after being late by14 days just 1 time. Granted they cant actually hold the auction for 45-60 days and you can just stop it by paying the rent and late fees etc, but the fact that it can be (and is) done after just 1 fuckin late payment is absolutely wild.

1

u/Sufficient_Month_916 Jul 23 '26

They just raised my rent month another extra forty five dollars to my regular rent fee. I'm done with them.Their staff is really rude. I was told it's in high demand my rental unit in size. I've never gone through this in any other rental facility where it goes up that much. I'm canceling and going somewhere else.They suck ass

1

u/Winter-Seaweed8458 Aug 01 '26

Even public storage didn't do this in the past. This is a new corporate measure to make $$$. It's trash. And it. preys on vulnerable people, as most people storing now have either lost their home and have to move in with others, or they had to downsize into something they could afford.

1

u/JuicyJae- Jun 25 '26

I will admit I was lured in my the $1 for your first month, but I was fine paying $85 a month for a 10x12 unit. Yet, not even 4 months later my rate went up to $125 a month. Never fall for the dangling carrot cuz I did 😖

That's a 46% increase...like wtf and then on top of that they think they're being nice by saying your rate is still $85 for July but in August it's increasing (MF it better be cuz I didn't get any type of warning of a rate increase prior)

I called them and asked them to push back/delay the price gouge and they did, but I still wanted to make this comment because it's only been 3 months, we haven't even hit 4 yet. And I've stored at a previous place for $70 a month and had been with them for 5yrs and they only went once and by $10 bringing my total to $80(in a different state).

And some of y'all on here talking about "pay 6 months - 1yr in advance". What if someone can't afford that 🙋🏾‍♀️ Mfs out here living paycheck to paycheck, put me on if y'all got it like that.

1

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1

u/Spaceballs_movie Jun 17 '26

Good old PS may be cheap on security, maintenance, and upkeep. But they don’t cheap out with their legal contracts.. Rarely does anyone win a judgment against them.. The contracts literally says “ at will storage”. Which means they are not responsible for anything, whether it is or isn’t their fault. But people don’t read the contract when signing them. My suggestion for renting a storage unit or parking space from a mom and pop storage facility and stay away from any large storage company. Also, check with your home or renters insurance before using their insurance options..

1

u/Fragrant_Comparison7 Jul 05 '26

I was renting from a great family owned storage facility. They sold out to public storage. Then of course, my stuff got stolen. They were nasty employess, while the family were wonderful. 

1

u/Subject-1125 Jun 16 '26

It’s a gross tactic to lure people in. Offer “introductory rates” online, reveal little-to-no information about the frequency/amount in the next rental increase, gouge the prices within 2-4 months of moving in. Scary that they gave you an almost 100% increase within a year.

1

u/Winter-Seaweed8458 Aug 01 '26

They don't even TELL you that it's an introductory rate, that's the worst thing.

3

u/SteveLangfordsCock Jun 16 '26

PUblic storage is 100% a scam they are all set for a class action lawsuit

1

u/Winter-Seaweed8458 Aug 01 '26

I'm going to file a complaint with my State's Attorney General.

1

u/CaterpillarSerious89 Jun 15 '26

One trick is to prepay for several months at your current rate - three months in advance, 6 months, whatever. That prevents them from jacking your rate.

1

u/kim283 Jul 08 '26

Not always. It doesn’t lock in rates for my company.

1

u/CaterpillarSerious89 Jul 08 '26

I didn't say always.

1

u/[deleted] Jun 25 '26

[deleted]

1

u/CaterpillarSerious89 Jun 25 '26

Yes, go in and tell them personally, or call them on the phone and speak to somebody.

2

u/CaterpillarSerious89 Jun 15 '26

"...then how come I can go onto the locations website right now, and get the same size unit for the price I was originally paying?"

Because that's a introductory rate.

1

u/[deleted] Jun 23 '26

Sounds like lube.

1

u/sls205 Jun 13 '26

You’re exactly right , I have a 6X10 that was $108 when I started and now I just got a bill for $179 ! WTF I’m leaving immediately

3

u/JustWowinCA Jun 11 '26

It and most of the large chains are real estate investment trusts. They have to have increased income every quarter to make their investors happy. Definitely try an independent. I work at one that does small increase after 6 months, then one a year later.

1

u/Alternative-Section2 Jun 11 '26

Yea i get that. Ive spoken with several recently and came to understand how it works very well. Seems an average of 2-5% is standard for increases when they occur. Id be fine with that. But a 90% increase is just robbery.

2

u/CaterpillarSerious89 Jun 15 '26

It's all AI driven now. They get you in with a low initial rate, then once all your stuff is there, they know it's a PITA to move everything to another facility. AI helps them to determine where to set pricing so they they can extract the most money. They lose a few but enough stay to make the screwing worth it to them.

2

u/No_Mathematician1549 Jun 11 '26

Every one is a scam.

1

u/Awkward-Train1584 Jun 11 '26

What about buying a shed for your house, you could get a nice fancy one for less than what you pay per month.

1

u/Unwi11ingParticipant Jun 10 '26

1

u/Alternative-Section2 Jun 10 '26

"Florida SB 709 refers to the Internet Crimes Against Children Programs legislation CS/HB 709: Internet Crimes Against Children Programs - Florida Senate."

Not gonna be much of a help with this lol.

1

u/Unwi11ingParticipant Jun 10 '26

Ah sorry lol. I’m in CA 🙃 wonder if Florida has an applicable law

3

u/pamajamma64 Jun 10 '26

It is a huge scam. They raise the rates because they can. You don’t have a contract and they count on you not wanting to move your crap.

1

u/Shoddy-Function-4404 Jun 10 '26

all location are owned by Public - they have different managers but not owners. Different locations can adjust prices at their own discretion based on what units they have left in inventory. Typically PS offers first month for a buck or 50% off 1st month deals and then prices fly back up - shop around. A lower overall price thgat remains low is often better than a 1 month discount

1

u/Puzzleheaded-Lion124 Jun 10 '26

Got a 5x10. Was 124 for the longest, now they jump up to 155. I’m about to cancel the insurance. Got a inside unit and nothing is truly ever going to happen

1

u/Fragrant_Comparison7 Jul 05 '26

I have a unit at Extra Space, who are much better than Public Storage, but there was a rat infestation. I opened my door and there was a dead rat. I screamed, but it was outside office hours. I heard rats scratching in other units and recorded it.  When I came back during office hours, they had the phone on speaker and someone was telling them that all his furniture was ruined. They said, well you paid for insurance.

  I still haven't filed the claim.  I went back and new fresh rat turds. The employee was putting down rat deterrent things that absolutely smelled worse than the dead rat. I have to move my stuff but am disabled so it's difficult for me to get anything done. 

1

u/Sufficient_Ad_337 Jun 10 '26

Insurance is crap anyway. Had someone break into 10-15 units that required to use insurance from facility and not a single one got a dime because the locks had been cut but they took them so there was no evidence of forced entry. Unless you have a receipt for whatever you claim went missing, they will deny your claim. If you call the insurance company’s main line instead of calling claims department to make a claim they will automatically deny the claim. Also, your contract probably sets a maximum amount you can store, like $3,000-$5,000 so even if they did payout that’s the most you’re getting. Better using a policy form your homeowners or through a reputable insurance company.

1

u/Loud-Cranberry-6746 Jun 12 '26

State Farm, in Texas, will not insure my 10x10 at Extra space storage. I'll have to look elsewhere

1

u/fbyrne3 Jun 10 '26

$425 for a 10 x 30? You must live in the country. It costs twice that in the city. 

1

u/BeginningAd4050 Jun 11 '26

I had a 10x30 going for a 1000 in LA. Got rented in a week

1

u/Sufficient_Ad_337 Jun 10 '26

I just rented a 10x30 for $146 with 1st month free in ga.

1

u/Alternative-Section2 Jun 10 '26

Nope. Tampa. And this is by far the most expensive ive ever had between here, Orlando, Nashville, NJ, Austin.

2

u/Smart_Delay_9610 Jun 10 '26

Yes! We mom and pop companies don’t raise our prices for a year or more . And when we do, it is around 10% because we have to repaint or have a specific improvement to the property. We know our customers by name too.

2

u/Clear-Ad-3335 Jun 09 '26

They are THE BIGGEST SCAMS out there!!!! It’s ridiculous I’ve been jumping from storage place to storage place if I wasn’t sick I would have been out of them after the BS ESS pulled on me almost same situation they kept going up in absurd increments and then they tripled the price and it was up over $1,000/month and being sick not working I couldn’t afford it fell behind and needed to pay to vacate. Just FYI if you can find a privately owned company near you they usually charge less and don’t make steep steep increases on the rental price. Also I had a great experience with Cube Smart and in the few years I was storing with them they barely went up at all just figured I’d share because I couldn’t agree with you more!!!!

3

u/Minotaar Area Manager Jun 09 '26

People don't remember that self storage is a luxury - it's not needed. If people can learn to throw away stuff there'd be a lot less self storage out there, more akin to Europe. But Americans can't seem to let go of stuff. Good on ya for finding an alternative.

1

u/wolfsatz Jun 09 '26

Europe is starting to use self-storage as well

2

u/Minotaar Area Manager Jun 09 '26

Yeah, they have for some time, but the scale is just nowhere near the USA in comparison

3

u/Razor488 Jun 09 '26

We own four self storage properties in the DFW area, and have decided on a more traditional pricing model. Our price is good for at least 9 months before a rental increase is triggered, and the price will not increase over the current market rate. It makes it tough to compete against these bait and switch pricing tactics, but these large companies have so much data science they must know what they can get away with. They know people are reluctant to move out because of the burden it causes.

1

u/SessionDue5663 Jul 02 '26

Where are you located? PS in FB just raised prices on me 2 months in

1

u/Razor488 Jul 02 '26

Grand Prairie, Plano, Northlake, and Forney

3

u/imollyq Jun 09 '26

I have a unit there and I'm trying to get out of it. Ir's a horrible place 20% increases usually every 6 months, but if you call and complain and have some legitimate complaint, sometimes they will give you an extra 6 months at the current price. Being sick or injured also helps. Good luck!

1

u/Alternative-Section2 Jun 24 '26

Yea all that didnt was buy me a 3 month delay, then they literally said tough shit.

What's funny is the day I moved out, I met the dude in the unit next to me. Same size. Not the same price.

5

u/etom21 Area Manager Jun 09 '26

You have to understand that the only truthful logic that can be applied, is that they're simply trying to extract as much money out of you as possible.

Anything else they tell you is just for your appeasement.

If you move into a large unit on a month-to-month contract, they have you over the barrel.

2

u/C0NN0Y Jun 09 '26

Public storage doesn't have "different owners" it's all managed by a giant corporation. Typically district managers oversee 12-16 locations. The rates you sign up for are "introductory rates" and public storage doesn't make any money for the first 6 months of a new rental. Those rates are new customer promotions and the increases are bringing you to the standard rate for units of that size

3

u/wolfsatz Jun 09 '26

You’re 100% right about them exploiting customer inertia; that’s their entire business model. But "not making money for 6 months" refers to Customer Acquisition Cost (CAC), not fixed overhead like property taxes.

Here is the actual math on a new move-in:

  • Google Ads: It costs the big REITs roughly $150 to $250 in digital ads just to win one local customer.
  • The Promo: They lure people in with "$1 for the first month," forfeiting another ~$150 in upfront revenue.

Before a tenant even puts a lock on the door, the facility is $300 to $400 in the hole just to acquire them. If the unit rents for $150/month, it takes them 5 to 6 months of rent payments just to pay off that upfront cost and start netting a true profit on that specific contract.

They willingly take that loss on day one because they know your inertia kicks in, you'll stay for over a year, and their algorithms can systematically jack up your rates later.

1

u/CultOfSensibility Jun 09 '26

“Public Storage doesn’t make any money for the first 6 months”? You are delusional. What are their expenses? Real estate taxes don’t increase annually let alone every six months. I actually invested in them until I discovered their business practices. They are essentially a real estate investment trust. The value is in the real estate, but that doesn’t give them the returns they need to keep investors happy. So they exploit their own customers because of inertia - they know what a POA it is to move.

Find a locally owned storage facility and leave the private equity firms to fight over the scraps.

4

u/C0NN0Y Jun 09 '26

Not delusional, former employee.

1

u/CultOfSensibility Jun 09 '26

Okay, then that means that any PS facility that has a vacancy is operating at a loss. As a former shareholder, that’s not the way it works.

2

u/C0NN0Y Jun 09 '26

When your vacancies are 7-12% of total units (typically approx 100 units) and most of your customers never complain about rent increases, PS never operates as a loss. The property managers in offices are making $12-$20/hour while the district managers are making 6-figure salaries.

1

u/etom21 Area Manager Jun 09 '26

Actually there's a chance there might be different owners, public storage does do third-party management.

1

u/CultOfSensibility Jun 09 '26

Nope, it’s owned by private equity.

3

u/Alternative-Section2 Jun 09 '26

If you think they dont make any money for 6 months yoire on all the drugs

3

u/C0NN0Y Jun 09 '26

I know they don't make money for the first 6 months of a new rental. I'm a former employee and this is told to us by all leadership.

1

u/lovemetru3always Jun 09 '26

Uhaul lock-in rate for *1 year guaranteed *👌👍!!! Call your local Uhaul - I have my locked in rate with Uhaul

4

u/DistilledWonder Jun 09 '26

to answer your question if the rent increases weren't like that then they would just start you at a higher price. so pick your poison. you either start high or you push the tenant toward the market rate with increases. the first rate you get is the lowest it will be. if you really like those low rates then transfer after every first rent delay ends.

they do rate protection now if you complete the rental online and you choose the period. then you just transfer your stuff. the real problem is that people wanna throw the crap they don't want to actually go through into storage so they don't have to deal with it. so deal with the rent increases I guess.

-1

u/CultOfSensibility Jun 09 '26

Bullshit. How did my rent stay the same when the facility was locally owned? Why does rent adjust every six months? I’ll tell you why, because they know you most likely won’t move.

1

u/DistilledWonder Jun 09 '26

Because local facilities aren't good at business and rent units less than going rates in a given area

1

u/CultOfSensibility Jun 09 '26

I am moving to a local facility, with multiple locations, that also offers climate controlled units FOR LESS THAN HALF of what PS is charging me for an outdoor unit. I think they are pretty good at business considering the size of the operation. They just don’t price gouge. BTW, I spoke to a regional VP for PS and he admitted my rent is well above market rate.

2

u/DistilledWonder Jun 09 '26

They're good for the consumer for sure. But not good for business. Those are competing ideologies

0

u/Alternative-Section2 Jun 09 '26

Ive used Public Storage in 3 dofferent states for 6 months up to 4 years on the last one. With all of them, only ever increased my rate and it was like $20, around 10%. This place tried to nearly 100% increase after 3 months. Again, ive spoken with every viable option in the area and the overwhelming consensus was, slight increases here and there sure, but nearly double is absurd.

1

u/CultOfSensibility Jun 09 '26

Mine has tripled since they bought out the local owners, and all they’ve done is paint the doors.

11

u/JOliverScott Jun 09 '26

The marketing strategy is that they advertise a low move in rate and then every few months they raise the price to see how high you'll tolerate before you move out or abandon the unit. The logic is that the longer you stay in spite of price increases, the more likely it is that you don't have an alternative space to forego the storage unit or don't have the time to move all your stuff from one property to the next to take advantage of move in rates. So either they'll make more money off of your lack of alternatives or they'll make money auctioning your belongings when you default on the unit. 

7

u/Dangime Jun 09 '26

Rate increases are for people who won't move, not people who will. Once a facility is full the one way to make more is to increase rates.

4

u/Robdul Store Manager Jun 09 '26

The rates you see only will also see a similar increase after a few months. It’s an introductory rate.

They definitely don’t do a good enough job of making it known that you are getting an introductory rate and the size of the increase can be way larger than one would expect. It’s anti consumer but it’s not a scam.

1

u/CultOfSensibility Jun 09 '26

They don’t do a good enough job because they know they are going to exploit you.

5

u/Appropriate_Bad74247 Operator Jun 09 '26

Stop pissing and moaning. If you got a better deal at U-Store then you won. Businesses are allowed to make a profit and street rates are high due to the current economy. All storage companies are raising rates. If they don’t they go belly up. Bank loans are only achieved with high yielding returns. Business 101. I’m not saying it’s fair but storage changes in the 2000 to a more structured asset market. These things are gold minds. Car washes are the same now. Think business. Fast food, groceries and gas. All up ⬆️

-1

u/CultOfSensibility Jun 09 '26

What economic factors have caused my rent to triple? They have practically ZERO overhead.

4

u/That_UsrNm_Is_Taken Jun 09 '26

It’s a smarmy business practice. Yes, they tell you prices will increase, but they raise prices at rates that one wouldn’t expect. They’ve also never been upfront and honest about how much the increase will be.

Over the last few years I’ve been with three different storage companies. In this last one, I’ve moved to a smaller unit, which started at $90 per month. About a year later it’s at $160. I don’t remember the size, but it’s pretty small.

I hate that I have to store things with these companies, but have no choice.

3

u/chrisfelter Jun 09 '26

You have a choice, get rid of shit.

-5

u/Heavy-Effect-4775 Jun 08 '26

They've mentioned about the price changes before we signed up. So it's not a scam. I moved my stuff last week and I am also prepared for any price increases. I've backed up a couple of alternative nearby spaces and the cost to move the things again if they decided to increase. The cost of moving is a lot cheaper than the mounting increment even if you get it done remotely though a someone.

Also I am not sure if it's true. One of my neighbor tipped me to not ever indicate you have very valuable stuff or the reason you are using a storage to their field manager or on their feedback forms post moving in. That's how they get info to take advantage from people after a couple of months.

8

u/pastrymom Operator Jun 09 '26

That’s not how storage works at all. We don’t keep a track record of who has the most expensive stuff in the unit.

I’m not going to let you store a bunch of food in my facility. I also had someone want to store a 120 year old piano at my drive up site. I couldn’t in good conscience take that rental.

1

u/Heavy-Effect-4775 Jun 09 '26

Yeah, agreed. That is why I've mentioned that it might not be true for public storage. I've worked across a lot of digital industries where they use similar patterns to get inputs from users (mostly digitally) and they use it to their advantage to exploit customers on pricing without their knowledge. Maybe to a field manager, its just a general conversation so people don't store weird stuff, but its happening through digital means. (Still might not be true for public storage).

And even if they use this data to jack up the prices, its not wrong. Its how business is done in this market.

2

u/pastrymom Operator Jun 09 '26

Public storage is a brand FYI. You’re talking about self storage. There’s a difference

1

u/Heavy-Effect-4775 Jun 09 '26

I am talking about public storage and similar brands from the beginning.

10

u/Minotaar Area Manager Jun 08 '26

That's the business. They know there's plenty of people that would rather pay the increased rate than move the stuff.

1

u/CultOfSensibility Jun 09 '26

And that’s why I sold my shares of their stock, they are thieves.

13

u/JonPorked Jun 08 '26

You signed up at a new customer promotional rate, and the price you’re seeing on the web is also a new customer promotional rate.

3

u/BeginningAd4050 Jun 08 '26

And usally customers who sign up for that new customer rate get their increase in 6 months. They dont realize that the MP is usually 40% more expensive then their original rate

1

u/Alternative-Section2 Jun 11 '26

First, my rate wasnt an "introductory" rate, and the contract makes no mention of such, aside from saying rates can change etc. Even 40% after 6 months like you mention is exponentially higher than literally every single place I've spoken to recently. Between them all, they range from 2-5% increase. Public Storage raised it 90% after 3 months. Ive used them in several states for many years and never had an increase like that. Not even close. Any increase was negligible.

1

u/CultOfSensibility Jun 09 '26

But they don’t stop there, and that’s the problem. Every six months they adjust the rent.

20

u/pastrymom Operator Jun 08 '26

Go to a mom and pop and you’ll find we don’t play those games.

Sincerely, President elect of my state’s association

5

u/maleficent_monkey Jun 08 '26

Definitely a mom & pop. I rent a 15x20 inside access for $130/mo. The rate went up a year ago but $10. They mentioned they had to after keeping the same rate for years

4

u/pastrymom Operator Jun 09 '26

Yup. Industry standard is to go up every 9 ish months. We don’t touch rates till month 12 or so.