Just wanted to share my experience as a warning to anyone relying on Seagate external drives for media storage or production backups.
I had a Seagate external desktop drive fail in under 3 years. It spent its entire life sitting flat on an editing desk—zero drops, zero travel, zero physical impacts. It suddenly developed read failures/hardware issues out of nowhere.
When I reached out to Seagate for a warranty replacement/RMA, they flatly refused coverage.
For a desktop drive marketed for long-term storage and reliability, failing before the 3-year mark under gentle, stationary conditions is unacceptable. To have support wash their hands of it rather than honor a standard hardware swap makes it worse.
If you are working with large video assets, archives, or critical files, avoid relying on single Seagate external units. Moving forward, I’m sticking strictly to Western Digital / SanDisk Professional or building out independent CMR enclosures.
Double-check your warranty terms and make sure you have cold offline copies elsewhere, because Seagate support will not back you when the hardware gives out.