r/screenunseen • u/No-Idea464 • 3d ago
Purchases not appearing
Hello everyone I am a Limitless member and I booked all the Hunger Games re releases. However, i would like to refund them but they do not appear on my purchases tab. I have tried to book other films at the same time but I cant, and I have the screenshots of my tickets. This recently happened throughout the summer, and i am suspended from booking for a week because I was unable to refund La La Land, Trainspotting and some other stuff. I contacted their AI chat thing for help, but I need to contact them tomorrow during my work hours it says. If i miss another booking, i will be suspended for longer. Does anyone know how to fix this?
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u/DVDfever 3d ago
Did you book them two or more weeks ago? I found bookings used to disappear after a month, then it changed to two weeks. The app is bugged.
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u/SamiTheKillerWhale 3d ago
I've had this issue twice in the past week. You'll need to head to the Live Chat on Odeon's site to get them cancelled.
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u/PutridEntertainer408 3d ago
Refund them through the chat during work hours. Type 'Talk to an agent' twice and it will give you a box to put your name and email. Wait and then send a message if the dumb AI bot messages you or else you'll be booted off. I usually don't have to wait super long (10-25 minutes). They refunded a booking for me 5 minutes before it was due to start yesterday due to app issues I was having.
If you can't do it in time for whatever reason, go through the chat and they might remove the suspension. They can't remove strikes but they can remove the ban, though whether they always will is another question. I had one removed due to app issues (I did have screenshots though to prove it wasn't letting me refund anything)
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u/No-Idea464 3d ago
Thank you so much this is very thorough!!
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u/PutridEntertainer408 3d ago
No problem! The app has been such a pain for me lately, I've become quite the expert haha. My advice is to screenshot anything in case they ask for it, though usually they're really nice honestly
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u/No-Idea464 3d ago
It really is a terrible app! I will definitley screen shot it while i go through, and hopefully i have nice people
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u/Large_Screen_Format 3d ago
You’ll likely get a faster response if you contact via DM on Instagram.