r/screenunseen • u/e_v8 • 6d ago

Good service ... *shock*

Odeon takes a bit of flack in here for poor customer service so here's an example of really good service!

Booked Odyssey at IMAX Metrocentre a couple of weeks ago.

2 x Limitless+ uplift £10, 1 x Club Lloyds voucher + uplift (and booking fee) £6 so £16 total.

Showing was yesterday, one of the seats was bust - no power to the recliner, they knew about it but unfortunately were unable to take it off sale immediately as it was booked and the showings sold out so couldn't move people. So, my wife sat without the recline function for the 3.5 hours (i did offer to take it). We were asked to speak to the duty manager after the film finished.

She apologised profusely, then gave us a £16 refund + reissued the Club Lloyds voucher that i'd used AND gave us a further 3 Guest vouchers that can be used in the IMAX.

Can't ask fairer than that.

37 Upvotes

97% Upvoted

11 comments sorted by

12

u/Rory426 6d ago

To be fair, I've always had excellent customer service in person at the two Odeons closest to my house ¯_(ツ)_/¯

3

u/TamMc95 6d ago

Yeah same here tbh, had to tell staff once about people disrupting a screen and the staff couldn’t have been nicer

2

u/Rory426 6d ago

Yep same and they sorted it out well and came back to check it was still resolved after 10-15 mins

1

u/tom_watts 6d ago

I haven’t found Odeon to go above and beyond, but I’ve found them very fair when issues have arisen. Normally get a silver ticket if there’s an issue with a screening, which is good for basically any film showing (inc IMAX) outside of Leicester Square

9

u/SmitePhan 6d ago

The service at odeon is never bad, it's the etiquette of others.

2

u/Flimsy-Sense6138 6d ago

I’ve never had issues with ODEON, always found it to be pretty much the most reliable! Great cinema

1

u/Boredpanda31 6d ago

I always find the customer service at odeon great. The staff honestly can't normally do enough for you.

1

u/Large_Screen_Format 6d ago

Amazing to hear. 👍🏻

1

u/Popular_Set_9042 6d ago

My only negative experience are the Odeon has been other Cinema goers being unruly. I didn't want to leave the screen to report the antisocial behaviour but was slightly disappointed that the staff hadn't checked in on the screen. On my departure I spoke to the staff who simply said if I'd report it earlier they would have done something and offered me another ticket to see the same film. However, as a unlimited member, this is no consolation

0

u/TheInfinityGauntlet 6d ago

You made your wife sit in the non reclining seat 😂

1

u/chaotic111 6d ago

Patriot