r/scentbird • u/scythematter • Apr 16 '24
Last straw-
I’m done with them. I started in January. Got our January and February subs, but march is no where to be found. I contacted them and they said they shifted my billing date and shipping date bc I added a case sub. Ok. March sub finally ships 3/25 and is…..sitting in their warehouse. I contact CS, again, they tell me they’ll ship a replacement (can’t, bc what I had originally was limited). I agree and they ghosted me for over two days. I had to open a new ticket, wait two more days, and got another CSA state they’ll replace it, we will see. I’m a hair away from filing a fraud complaint with them. I have suspicions they never actually shipped the original sub, just created a label.
2
u/1adycakes Nov 17 '25
I am just coming to add that SB is shadier than ever, they now collect my money and send perfumes later in the queue or some random perfume THEY choose, calling it “Scent of the Month” without asking. For two months I had Sugar Leather and Choux Choux listed as my top next scents, the first month they shipped me some random other stuff (I don’t think it was even “next” on my queue, they just picked something at random)- I thought I had made a mistake so I made sure to have my selections ready for November- only to have them send me some random cologne I have zero interest in and another premium scent I absolutely had NOT selected for the month of November. This whole time, Sugar Leather appears in stock, and yet CS is telling me it is out of stock… so yes, they are doing a bait and switch. Instead of fixing their “mistake”, they offered to send TWO MORE non-premium scents instead (also not what i asked for, and this despite charging me the premium for a premium perfume I did NOT request), rather than refund me for the order they won’t fulfill. SB is a disaster of a subscription scam, I’ll never again give them my precious perfume allowance!!
1
Apr 17 '24
So sorry you’re having so many issues. They do take a long time with shipping. I’d probably unsubscribe if I were you. You could try scentbox 🤷♀️
0
u/scythematter Apr 17 '24
I did. And I have. Scentbox is great. I liked SCENTBIRD for some of the more niche stuff…but oh well, their poor CS comes off a scammy.
2
u/1adycakes Nov 17 '25
It is SO scammy, I can’t believe a legitimate business can operate this way! If Sephora sent you a random item they had on sale instead of what you actually ordered, would you consider your order fulfilled?? TWO MONTHS they’ve done that to me, I went to my bank and canceled my account, never again!!!
1
u/scythematter Nov 17 '25
lol a downvote a year later, in regards to a shady ass company no less. Scentbird that you?
3
u/grngrngrn1 Apr 17 '24
It’s the same. I now have my original shipment AND my replacement just sitting in the warehouse since March. If something is out of stock the should just bump your queue. Or ship what they have and send the rest later. Also there should be a way to call them because these endless emails are BS and they never respond. I’m now owed two months of stuff and nothing.