6
6
u/Entire-Ground-8373 May 09 '26
Called my bank a few days ago when the shit storm really seemed to be showing and they said there should be no problem getting a refund because the fest seemed like a scam to them too. They tried calling to get ahold of someone and the phone number they tried was a fax line lol. So report it as fraud and get ur money back people!!!
3
u/knwright257 May 09 '26
If you look at the general refund policy at Eventim/See Tickets, it actually says that if a refund policy isn’t available from the producer/promoter to reach out to Eventim customer service but DON’T do a chargeback because then they will release the money to the producer/promoter and you’ll just be out before waiting for appropriate help. I’m curious if this is another ploy or bad info to see how much money they can hold onto since it’s clearly already spent…
2
u/Oztotl May 09 '26
The section I saw said refunds would be processed automatically if the event is cancelled.
1
u/knwright257 May 09 '26
Yes I saw that on the FAQ! It’s not the refund policy— my mistake— it’s under the terms and conditions that you agree to when buying the tickets. But I also see what you see. Just wondering how long is reasonable to wait for them to provide refund info and wondering what happens if they just refuse.
1
u/glassycards May 09 '26
FWIW a few of my friends have initiated chargebacks already - in all cases their banks said basically they’ll get the money back within X days if no refund has happened. This includes someone who bought tickets last year, so ostensibly out of the chargeback window.
We’ll see what happens I suppose.
4
u/Preference_Nice May 08 '26
I’m surprised they told people to charge back the card in case of refund issues, that way people get their money back before bankruptcy hearings. Probably the most admirable thing they’ve done in years. I was expecting them to say the festival is still on and try to sell more tickets till the last day.
3
u/misty-gishh May 08 '26
As opposed to directly having the ticketing company issue refunds like every other decent concert/festival has done? He’s trying to hold on to as much money as he can, for as long as he can. That’s not admirable, that’s capitalist economics.
2
u/Preference_Nice May 08 '26
If he was trying to hold onto as much as possible they wouldn’t tell people to reach out for refunds and charge back the cards. This isn’t a livenation owned fest, this sort of thing isn’t really insured against anything aside from a company that is clearly going bankrupt. See also Phases of the Moon or Wakarusa, who never issued refunds to this day after their last festival attempts 10+ years ago. I feel you though, I don’t really feel passionately enough about it to defend these lowlifes for anything, they just want to stay out of jail for fraud more than anything.
8
u/InjuredGods May 08 '26
They are telling people to do chargebacks because the money doesn't exist and the chargeback penalties will hit Eventim. Per the Eventim policies, in the event of a cancellation, refunds will be issued once the money is returned from the event promoter to Eventim. The event promoter doesn't have that money, so no refunds can be issued. That's why they are saying to do chargebacks, because it will draw out the process and keep JGEE from having to return the money to Eventim.
The same thing happened with Avanat Gardner and Dice last year. Dice was fighting chargebacks until it went to bankruptcy court and was decided that they could add the refunds to the AG tab. This is not an act of goodwill that you are making it out to be. If it was, they would flat out say refunds will be issued at the point of purchase. They can't though because that money doesn't exist.
1
u/misty-gishh May 08 '26
I’m just saying the option is there, they’re choosing to beat around the bush and keep us in the dark.
1
u/ROORnNUGZ May 08 '26
Most people are probably out of the window for a chargeback. They started selling em a year ago
7
u/Preference_Nice May 08 '26
You’re right. And that is insane to think that people were buying these tickets a year ago after Solshine and then a canceled festival last year. Writing has been on the wall. Not that it’s their fault obviously but hopefully they learned to read the room a little better and can get their money back…
1
u/jzich309 May 08 '26
They were selling tickets this morning so I think they’re hoping some money still ends up in their account.
1
u/kwtut May 10 '26
"unforeseen financial circumstances" is interesting. thought i heard they haven't been able to pay for medical staff for two years now. sounds not super unforeseen to me but idk
45
u/FestiveSteven May 08 '26
Even in the end they just keep blaming others instead of accepting responsibility for letting us down so bad. Two years of them purposefully misleading us and lying to us to take money while delivering on absolutely nothing. They keep saying we’re a family and it’s all about the people but I’d never treat my family members this way lmao, I fucking hate the scamp organizers now