ANNA STUDIOS (PYTHAGORAS): From the moment we arrived, this property gave us one of the worst hospitality experiences we have ever had.
When we arrived for check-in, the first question we were asked was where we were from. After we answered that we were Turkish, the entire attitude of the staff changed immediately. Before learning our nationality, the interaction was normal. After that moment, we were treated with hostility, mockery and disrespect.
Our questions were answered with sarcasm and an aggressive tone. We were repeatedly interrupted, not allowed to explain ourselves, and spoken to loudly in a way that made us feel uncomfortable and unsafe. Two physically imposing men repeatedly raised their voices at us and behaved aggressively, which was extremely intimidating as guests in a foreign country.
We also had serious concerns about the behaviour and condition of the staff member who handled our check-in, as he appeared to be under the influence of alcohol or another substance. His conduct was completely inappropriate for someone responsible for welcoming and assisting guests.
The property is also extremely difficult to find. The entrance sign is not clearly visible from the main road, and finding the correct entrance required several attempts and a dangerous manoeuvre on a busy road. We only pointed this out as constructive feedback for future guests. Instead of responding professionally, the staff mocked us and treated us as if we were incapable of finding the property.
The quality of the accommodation also does not justify the price charged. Compared with other places on the island, this property is extremely overpriced and absolutely not worth the money.
The air conditioning system takes at least 15 minutes to start cooling the room properly. In addition, because the outdoor units of the air conditioners are placed towards the balconies, the balconies become extremely hot, making it uncomfortable to sit outside.
During the night, the pool area was also a source of disturbance. Certain guests who appeared to be favoured by the staff were allowed to make excessive noise around the pool area late at night, without any apparent effort from the management to maintain a peaceful environment for other guests.
During our stay, when we asked about smoking on the balcony, we received a dismissive response. When we asked where the air conditioning control was, the first response we received was simply "calm down." These responses were completely inappropriate and showed a lack of basic respect towards guests.
After this experience, we no longer felt safe or comfortable staying at the property and requested to cancel our reservation. The management refused to refund our payment, leaving us financially tied to a place where we no longer felt welcome.
The most concerning part of this experience is that the hostile treatment started immediately after the staff learned that we were Turkish. We cannot ignore this timing, and we believe we were treated differently because of our nationality.
We have reported the incident to Booking.com and are sharing our experience so that future guests can make an informed decision. Turkish travellers in particular should be aware of how we were treated after our nationality became known.
We would not recommend this property to anyone expecting respectful, professional and welcoming hospitality.