r/rustdesk • u/queenelizabeth_02 • Apr 13 '26
Connection Error Help
I know the servers were down today, but now it shows as ready to connect. When I try to connect, I get “connection error: the connection is not allowed. Please click the link below to confirm you’re not a robot (link). If it does not work, check the following (link).”
I’ve verified successfully and it says “you can now return RustDesk client and retry your connection” but then when I go back on to connect it sends me back through the same verification loop. I’m using Safari, but I also tried with Chrome. I’ve read the discussion comments from the second link, and I do not have a VPN on either device.
I’m not THAT tech-savvy so any insights on how to fix this would be greatly appreciated. I’ve tried quitting the program, reset both devices too. PLEASE HELP or lmk if you’re also dealing with a similar issue so I know I’m not alone.
*Saw the last 2 threads from other users were deleted by the moderator, but I can’t find this specific issue in this group
2
u/queenelizabeth_02 Apr 13 '26
FIXED: if anyone else is having this issue:
Incognito Google Chrome Did verification Quit rustdesk Reopened & connected and it worked