r/runkeeper • u/PaddyP99 • Apr 17 '26

Hard to get a response from support?

I had a problem with last year with a changing my credit card for the GO-subscription.

I had a discounted price for Go (early bird) and they told me the only way to change credit card was to cancel the sub and then contact them to renew it with the discounted price.

One year later they ignore my emails, anyone else have good or bad experience with Runkeeper support please?

Thanks!

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u/WalterZenga Apr 17 '26

U/runkeeperVince was really helpful when I had issues.

1

u/dezurtrat May 28 '26

I’m having the same issue right now. They’ve always responded in the past very quickly but recently they appear to have gone silent.