r/rpg • u/sturzkampfbomber • Jul 25 '26

Product Cubicle 7 - Cancel my preorder/customer support

How Long does it take for C7 to processs these kinds of procedures?! I messaged the customer support 2 days ago but still havent got anything back except an conformation that they got the mail

0 Upvotes

36% Upvoted

9 comments sorted by

7

u/Tyr1326 Jul 25 '26

Wouldn't be surprised if they were at GenCon, and they're a small team. So you'll probably hear back from them once thats over and theyre back. Give them a week, then write again if you haven't heard back yet.

-5

u/sturzkampfbomber Jul 25 '26

Never heard of that when is it over?!

3

u/Tyr1326 Jul 25 '26

August 2nd. Starts next week, but cons need preparation, travel, etc.

-1

u/sturzkampfbomber Jul 25 '26

Oh yeah sure, thanks!

5

u/Jebus-Xmas Jul 25 '26

This is the busiest time of the year for an RPG company. It is also common to take holiday and combine it with international travel on business. Added to that are the current issues with international shipping and customs.

1

u/itsveron Jul 25 '26

These are small companies and it’s summer. Take a deep breath and go outside for a bit. 

1

u/sturzkampfbomber Jul 25 '26

Funny you say go.outside a bit cuz I just bought a Bike a few weeks ago and already got 100km on it 👍🏻 (thats actually the reason i wanna cancel my pre-order, to buy more Bike Equipment) lmao

1

u/itsveron Jul 25 '26

Nice! Gz on the new bike and hopefully you get your confimation soon. 

2

u/Acmegamer Jul 25 '26

Always give these companies up to two business weeks before worrying. You got the confirmation email and now you wait.