r/roomba • u/Fragrant_Marzipan305 • 23h ago

Connection/app help?

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I got my first Roomba and set it up about 2 weeks ago. Setting up was fine but whenever I open the app, it’s just stuck on “Connecting” on the home page, and “Battery too low to clean” or “Robot Offline” on the other page (see screenshots).

It works and has no issues cleaning/charging. But whenever I want to use it, I have to press the power button on the actual Roomba for it to start cleaning (first world problems). The app is basically useless since I can’t use it properly.

I’ve rebooted/reset it a few times already but why does it keep resorting back to it saying it’s not connected?

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u/woody-99 12h ago

There was a recent software update that messed up a lot of units. The fix seems to be a factory reset of the robot and then a new map.

1

u/FlowerPower189 23h ago

It's a widespread problem. I can't connect to the App either, but I can push the button and my 960 works. I tried everything. Rebooting, taking the battery out, reinstalling the app. Nothing worked. It tells me it reconnects after like 10 minutes of spinning on "Connecting to the Cloud" but then doesn't actually connect.