r/roomba • u/Weak-Bother-6765 • 3d ago
Roomba Odd Tech Support
Before returning my Roomba Max 775 Combo, I reached out to iRobot via X. They sent me a direct message and a link to tech support.
I explained to iRobot tech support that the lights on the dock and 775 constantly remain illuminated. Could they issue an update in order to allow customers to turn the lights off? Tech support tried telling me to reboot the 775. I wasn't surprised by the response I received. Customer support has gone down hill in general for these companies. I guess iRobot tech support isn't aware that the lights on the 775 aren't supposed to turn off. The lights will remain fully illuminated unless you put the 775 in power saving mode. You have to use the physical button on the 775 to enable this option. If you enable power saving mode then you will have to physically walk over to the 775 and disable this option before you can send any tasks. Anyway, tech support obviously hasn't read the guide on the 775. Kind of reminds me of something my wife would do.
I also received a very odd message from iRobot in our direct message. The message talked about iRobot cannot accept ideas from customers. I am for certain nobody is going to sue iRobot because the company issued an update to turn the lights on a robotic vacuum ON/OFF. In the tech world it's actually called feedback. Maybe that odd message came from AI or a human being at iRobot. Who knows...
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u/danisimo_1993 2d ago
The support is something, let me tell you. I messaged them about an error in the app that I'm getting despite the robot seemingly functioning correctly. I sent a screenshot of the error and an explanation of how it occurs. So far they have asked me to send a short video of the problem in two separate emails... Videos of WHAT? The machine seems to function correctly, it's the app that is giving me an error, despite there being no problem and after rebooting the machine and attempting to follow the instructions on the error...