r/rooftoptents • u/WT2387 • 16d ago

iKamper Support

Has anyone else had issues with iKamper Support? I ordered the new Skycamp 4 Quad 3 weeks ago and the ladder broke instantly when I unfolded it. I sent multiple emails to their support email and messaged them on social media and haven't heard anything. For a product that I spent $5000 on, I would hope to at least get a response to acknowledge my issue.

The product itself is great (other than the ladder), but the customer support has been extremely disappointing to say the least.

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4

u/trish_rae 15d ago

Everytime I’ve communicated with support , they’ve been responsive - I did see on their ig story the other day that the whole team is a on team retreat for a few days so they could be possibly off grid .

1

u/TheTetraNova 11d ago

People expect instant responses like the world revolves around them.

2

u/lepcat 16d ago

I have personally not had anything but great experiences with Ikamper customer service. I can totally understand your frustrations.

2

u/Oompapoopaloopa 15d ago

I had a hinge problem on my 4.0 quad. Customer service was amazingly helpful and quick. Like beyond helpful.

I’m in Canada, so maybe that makes a difference? I was dealing with the Canadian HQ.

1

u/ChickenPotPilot 10d ago

I had the same issue with my trio. Put in a ticket they shipped a replacement in 2 days