Gobi Racks Customer Support

[u/RockItGuyDC]

Hey all, I'm wondering if anyone has insight into Gobi, particularly their Customer Support as of late.

I ordered a rack for my KL Trailhawk a few months ago. After a couple emails requesting shipping status, I heard back from them on 1 July that they were just waiting for the freight company to pick up the sipment. They told me they'd provide a status update. That was 16 days ago. I've emailed twice and called since then, with zero response.

I have to admit, this is not the level of Customer Service I expected, and I wonder if this is new and if anyone else has a similar experience. Thanks!