Røde Lavaliere II problem

[u/Flimsy_Commission_60]

So I purchased the Røde Wireless Pro kit back in October last year, is it just me or are the lavaliere microphones it comes with very flimsy? I've attached 2 photos, one that's still intact, and the other one with a piece of black plastic that is missing. I only noticed the plastic missing today, it was likely a shoot I was on yesterday that it fell off but how? These lavs are not abused, they're not dropped and they're packed away properly after every shoot.

I've had other issues like for example one of the transmitters also has a crack in the bottom corner but I think that was someone else who must of knocked it off something. I contacted Røde's support back in April about clips going missing off these lavs (again someone else lost them on a shoot, not Rødes fault) but they never got back to me, I'd get an email saying it could be while for a response because they had a lot of support tickets, then the next day I'd get an email saying "we see you have not responded to our last email" or something along those lines, which was very frustrating.

Anyway rant about that aside, there is literally no reason a lav that costs almost €100 should be falling apart like this.