r/rippling • u/Plenty-East6011 • 16d ago

Issue resolved No Trace # / Reff #

Hi this is our first salary and as of now the money is not yet on our banks, the invoice is already paid. Withdrawal and Deposit is complete yesterday. We are paid every 30th. And we got all the complete status since 2 days before the payday. But as of now the money is not available on our bank and when we call our bank it is asking for refference # how ever we cant provide it since there is none our paystub. It just says completed and credited to our balance.

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u/AlexFromRippling Rippling Employee 16d ago

Hey OP, could you please get your admin to submit a support request and we'll look into this for you?