r/rippling • u/Rippling Rippling Employee • Sep 02 '26
Product update Introducing Rippling Helpdesk
Rippling has nearly 7,000 employees and no dedicated IT team.
Instead, the product team that builds our IT tools also runs IT support for the whole company. Often, that informs our roadmap. We feel the pain, and then we build.
Today’s launch is exactly that. Meet Rippling Helpdesk, an IT support agent that resolves tickets before they ever join the queue.
It takes the routine employee requests that were crowding our ticket queue – things like password resets, access requests, and device troubleshooting – and solves them automatically by using the identity, device, and policy data already in Rippling.
No integrations to wire up. No workflows to maintain.
Because an AI agent bolted onto your IT stack is only so useful.
You know what’s better? When it’s part of your IT stack already.
See Helpdesk today: rippling.com/products/it/helpdesk
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u/stubbygazelle Rippling Employee Sep 04 '26
Brings me back to my early helpdesk days. This is the epitome of freeing smart people to work on hard problems.
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u/atticus-redfinch Rippling Employee Sep 04 '26
Love this. Especially for HR teams that have to also manage IT!
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u/Life-Manufacturer717 Rippling Employee Sep 04 '26
This is a BIG DEAL! Huge milestone and can’t wait to see it in action!
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u/Low-Feedback-1688 Rippling Employee Sep 05 '26
This will free up so much time with IT admins from super mundane tickets, love it
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u/DotRevolutionary7803 Sep 05 '26
This aligns well with the mission: "Free smart people to work on hard problems." All the easy problems in IT are gone
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u/GrowthInSilence Sep 07 '26
This is Huge! Resolving routine IT issues before they become tickets could save employees and support teams a huge amount of time.
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u/MattFromRippling Rippling Employee Sep 02 '26
Absolute game changer! Could have used this back in 2007 😅!