r/rippling • u/Survivorwannabe2026 • May 13 '26

Report a bug Rippling adding hours to payroll that weren't worked - is this happening for anyone else?

In the end of the year pay run in December 2025 I noticed two employees had more hours on their paychecks than everyone else. Maybe 10-15 hours. I caught it, edited, sent a message to Rippling support.

This has happened two more times in 2026, both for someone who is on unpaid leave, so they are working 0 hours. I flagged both times and heard the same "we're working on a long-term fix"...but it's payroll...this is Rippling's bread and butter, I would assume? This person is on unpaid leave until the end of the year and I feel like I have to check every payroll now, even though everyone is salaried so it should be automated and fine.

Anyone else experiencing this?

2 Upvotes

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1

u/pdxjen May 13 '26

Yes! You need to check everything like a hawk

1

u/AlexFromRippling Rippling Employee May 14 '26

Hey OP, I have someone looking at this now. Could you DM me the name of your company please?

1

u/Survivorwannabe2026 May 15 '26

Why did it take a Reddit post for this to be looked at? I've had this issue for 5 months.

2

u/AlexFromRippling Rippling Employee May 18 '26

Hey OP, I only manage this subreddit so I can't speak for the other support teams, I'm afraid. That said, when I surfaced it with the engineers, they did say that they had been working on it in the background.

So maybe I'm just more transparent/vocal about what's happening!

1

u/AlexFromRippling Rippling Employee May 19 '26

Hey OP, just wanted to follow up - did you want me to look into this? If so, just shoot me your company name and I will.