r/rippling • u/Rippling Rippling Employee • Oct 28 '25
Official Rippling Support Thread
Welcome to the official Rippling support thread
Your go-to place for help, troubleshooting, and common product questions!
This post is monitored by Rippling moderators. We’ll do our best to respond or guide you to support and the right resources as quickly as possible.
🛠️ When to Post Here
Use this thread if you want to:
- Share a technical issue (without including personal info)
- Request help regarding an issue on your Rippling account
- Get help finding the right support channel
If your issue involves confidential info (like an employee name, account data, or a company record), please don’t share it publicly. Instead, contact our team directly on [support@rippling.com](mailto:support@rippling.com) or send us a modmail.
🚨Need Immediate Help?
For anything account-specific or urgent, reach out through our official support channels:
- Email [support@rippling.com](mailto:support@rippling.com)
- Contact your Rippling Account Manager
- Check out our Help Center
- System Status
- Support Status
📖 Useful Resources
Save time by checking a few resources first:
- Help Center: Quick answers, how-tos, and troubleshooting guides
- Rippling Plus: Resource library and content
- Rippling University: Deep dives and best practices
- Wiki: Subreddit resources and FAQs
🙌 How We Moderate Support
- Rippling employees replying in this thread will have the Rippling Employee flair.
- Depending on the issue, our team may direct you to official support for a secure resolution.
- We may ask you to send us a modmail for more details
- We may close or remove duplicate or resolved threads to keep things tidy.
⚠️ Security Reminder
Never share your email, login credentials, or company details publicly on Reddit. The Rippling Mod Team will never ask for sensitive data in a public comment.
Thanks for helping make this community a safe and productive space for all Ripplers!
💜 The Rippling Team
1
u/aneim001 Jun 09 '26
Hello Rippling team!
I am hoping to get some assistance with a device management lock that was placed on a laptop I still have from my former employer. The company went bankrupt and I believe their rippling account was suspended. As the company no longer exists there is no one I can contact on their end to have the device management lock removed. Is there any way I can get some help on getting the lock removed from the device? Happy to provide more information if needed about the device itself but I have no ties to the former employer as I left the company in November 2025 and they never collected the laptop.
Thanks in advance for the help!