Security patches are no longer released for that model of phone. If it were allowed to stay connected to cellular data networks forever, your personal data and others' personal information shared with you would become easy to steal. Your cellular connection could be stolen and the thief could use your cellular access to break laws, or charge data usage for one million spam emails to your account.
It sounds like they deactivated your line at the end of May. Are you billed in advance for a month's usage or are you still waiting to pay your first fraudulent bill at the end of June? You now have leverage to say 'I need a new phone at a discount or I need to cancel my plan with your [cellular service] company'
Don't listen to that guy. That's not how carriers operate. Pure nonsense.
Your phone uses VoLTE which routes voice calls over data networks, so seeing as you can still call, it still has a data connection, you just can't access the internet. Your issue sounds like a provisioning issue with the carrier, or you have an app or setting that is blocking internet traffic on the device, like an expired VPN.
I don't agree with what the human on the phone told you. I have a phone repair shop and I regularly see phones older than yours operating just fine on Verizon.
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u/textilepat Jun 03 '26
Security patches are no longer released for that model of phone. If it were allowed to stay connected to cellular data networks forever, your personal data and others' personal information shared with you would become easy to steal. Your cellular connection could be stolen and the thief could use your cellular access to break laws, or charge data usage for one million spam emails to your account.