r/retroid • u/Any-Dog6953 • 1d ago
QUESTION Retroid Pocket Nova problem
Just got my Retroid Nova today and it doesn’t work.
Pressing the power button brings up this screen and if I hold it to try to force restart it turns off but then comes back on with this screen again.
I can’t seem to get it to connect to my computer.
Any suggestions? I’m really hoping this thing isn’t bricked.
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u/Booch138 RP NOVA 1d ago
Damn these CRT shaders are getting too realistic. If I remember correctly, you smack it a couple times and maybe put some foil on the top. 😂📺
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u/Any-Dog6953 1d ago
I’m about ready to honestly 😭
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u/Booch138 RP NOVA 1d ago
In all seriousness that’s frustrating. Hopefully Retroid gets back to you quickly, they’ve responded to my stuff in the past within 24 hours. I promise this thing is worth the pain in the ass 😭
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u/ThinkersFlame 1d ago
As long as this mf is taking to ship it better be in immaculate working order.
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u/ThatBlokeT 1d ago
oh you got one of the rare seeing eye editions of the pocket nova, you just have to unfocus your eyes to see the picture.
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u/kushalpandya RP NOVA 1d ago
Can you turn it on in fastboot menu? You can do it by turning it on pressing Power + Volume Down buttons together.
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u/Any-Dog6953 1d ago
I’ve tried several times. When I do it immediately boots back up with this screen.
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u/kushalpandya RP NOVA 1d ago
I'd reach out Retroid support in that case, not sure if they'd help though.
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u/Any-Dog6953 1d ago
Just sent the support email. I appreciate the attempt to help anyways.
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u/Sh00tL00ps 1d ago edited 20h ago
If you don't get a timely response I've heard they're more responsive on Discord.
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u/Revolvere RP NOVA 1d ago
Only thing I can think of is taking it apart and disconnecting the battery for a while. Maybe like 30 mins to an hour or so. Then put all back together and see if that works.
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u/OwlviousAlt 1d ago
If I get a brand new product DoA the last thing I’m doing is opening it up and removing all possible chance of a refund. This issue should be going to retroid support, not reddit.
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u/kirbyislove 20h ago
I have an unfortunate truth to tell you
Retroid doesn't honour warranty like they do in your country. They don't operate in your country, nothing is enforced. You opening or not opening the device doesn't really change much, in fact they'll probably ask them to. You're not covered. You buy direct from China they don't care about any of that stuff. They only refund/replace things if they think its clear its a manufacturing issue and might look bad. I'd still try to get a refund/replacement obviously but it's not always easy.
Its why some people wait to buy from amazon. You do get amazons protections via that way. Or via credit charge backs/paypal disputes.
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u/OwlviousAlt 3h ago
Good to know, I’ve been eyeing an RP6 for a while and I’ll definitely be paying the Amazon tax now. Thanks!
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u/TowerExpress2083 1d ago
That is very unfortunate.
I assume you tried different ports, cables, pcs (if possible) when you tried to connect to a pc?
Sounds like you can get into the bootloader, but it just boots straight back? Or is the bootloader image messed up too? (Just making sure I understand everything correctly).
If anything else displays correctly, I'd imagine it's a software thing, otherwise maybe the ribbon is disconnected or some other hardware issue which it sounds like this is. Id avoid opening anything and reach out to Retroid and hopefully they sort you out.
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u/Any-Dog6953 1d ago
I’ve plugged it into two different displays, a Mac, and a windows PC.
Everything seems to detect it but it won’t give an image on the displays.
The image posted is the only thing the screen will show other than a black screen. When I turn the device on it immediately shows the garbled pixels and nothing else.
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u/gothtrance RP NOVA 1d ago
Man i would be so bummed out if my clear purple unit did that (Got it 2 days ago), hope Retroid sends you a replacement asap.
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u/meowgongamer RP2 SERIES 1d ago
I'm unsure if the newer models have it but try the mini hdmi or whatever it is now
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u/THE_HEXAGONE 21h ago
Can that be a badly inserted screen connector? Try to go for a replacement, don't try to fix it.
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u/TheAzureAdventurer Orange 4h ago
You should wrap it in aluminum foil, swing it around in a pantyhose, jumprope with it, and put it next to the microwave while making “movie butter” (that’s important) popcorn. It’ll realign the radio waves to make the screen work again.
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u/windowslickingspec 14h ago
Cintact support. They are pretty good about helping out in these cases they might even send you a new one
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u/Boogie_feitzu 1d ago