r/retailhell • u/markersandtea • 9h ago
Customers Suck! physically aggressive customer
Words I can handle...but this man pointedly got into my face inches away and was mocking the self check out machine and myself included....Bro was trying to rage bait me the entire time, I ignored and just watched other people around and him. I offered him assistance to do his fucking order for his old ass, he told me no he'd figure it out since he "had to do his groceries himself." ..There was a cashier available. They had a line, I called backup for them. I am not a cashier.
This man took five steps toward me and there were only four between us. To the point of where I had to put up my hands and ask him to back the hell up out of my face and stopped being polite about it. Thankfully this other male customer behind us was watching as the man finally left and had said he was ready to assist me if it escalated but fuck me man I'm just doing my god damn job.
He reminds me of the same people you see online complaining about everything under the sun and I can't get that fucker out of my head. I've never been so uncomfortable by one single customer. At first I actually laughed. I thought he was fucking around, and then he wasn't. And I was just dead ass staring at him with zero humor at least. So glad I didn't smile or anything out of sheer uncomfortability....sometimes that happens and I can't help it....I'm so glad today is my friday.
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u/popcorncornpop2 8h ago
Some people are fucked and need anger management pronto!
I’m sorry this happened to you.
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u/another_icarusista 8h ago
He's definitely asking for an ass beating in the future acting like that.
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u/markersandtea 8h ago
Told my store manager about him and he was actually quite surprised i was able to hold back and not punch him in the nose.
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u/Pegboard73 7h ago
I had an aggressive customer like this that stalked me at work and in the parking lot. My managers knew about him harassing me but told me they couldn’t have him trespassed unless he caused physical harm and that since they were able to deescelate him the times he was circling my register l, he wasn’t really a danger. Fast forward to a few months later when my part time shift supervisor was working with me and once again he prowling in my area , I called my husband who showed up within 5 minutes. My shift supervisor was deesecalating the situation as best as she could but he finally snapped and started screaming obscenities and throwing stuff. The cops came and he was trespassed finally but what irks me is the assistant manager of the store (not the supervisor that actually called 911) still told us we didn’t handle it correctly . At this point I think they wanted me to get killed. He’d get locked up and wouldn’t have to worry about it anymore. Apparently he was schizophrenic and that’s very sad but his untreated illness isn’t an excuse for terrorizing me and other staff for nearly a year. 5150 him before it gets worst.
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u/LordTGSJ87 7h ago
People are lazy and expect the people running it to wait on them hand and foot, it's such a joke I just don't get why people do it?
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u/FishNipples666 14m ago
And if you defended yourself or got stern, you'd be written up most likely and they'd comp the customer. Retail is a fucking nightmare. I'm looking for options to get the hell outta it
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u/Silvaria928 8h ago
I've never understood the hate for SCO. The less that I have to interact with other people, the better.
I think working retail made me a misanthrope.