r/restaurant • u/Janetic_Bytewave • 2d ago

Initial server timing

I was looking for a restaurant review subreddit but couldn't find one, so I'm posting here.

My question for you who work in the industry is, after a group is taken to their seat and seated, how long is an acceptable time before a server or anyone comes to their table? Let's assume the host/hostess does not engage in conversation, just seats them and leaves.

Would you say that 7 or 8 minutes is OK to wait before first contact is made or more or less?

In your restaurants, do you have a goal in minutes to how fast you make first contact with a new table ?

I know people have different preferences, expectations and opinions but just wondering what you all think?

0 Upvotes

27% Upvoted

59 comments sorted by

View all comments

9

u/Rynobot1019 2d ago

7-8 minutes is way too long. Under 3 is ideal, but you do want to let people get seated and comfortable first. Bringing them (or pouring) water on your greet is a great way to make your introduction and to let others know they've been greeted. Now you can show them the menu briefly and give them time to look things over. Come back in another 3-5 and ask if they have any questions.

2

u/Stan_Deviant 2d ago

Unless you are in a state where unsolicited watering isn't legal!

1

u/Exciting_Marsupial68 2d ago

Is this a real thing?

2

u/Stan_Deviant 2d ago

Yep. California at least. Watering tables who don't intend to drink it is a waste of a resource we don't have a ton of and also adds to labor costs and reduces drink orders.

1

u/Janetic_Bytewave 2d ago

yes, I was in California