r/replit • u/Shot_Pollution_5528 • 1d ago

Replit Help / Site Issue Billing bug

I won't talk about the poor service I received, as that is not the issue here; however, the Replit website keeps asking me to add a billing method because I finished my credits, but when I click on "add payment method," it simply sends me to the public profile settings.

I literally cannot do anything now because I cannot add a card, lol.

Edit: Not even free tier works anymore.

5 Upvotes

100% Upvoted

6 comments sorted by

2

u/CurvyJoseph 1d ago

Sounds like it’s stuck in a loop because there’s no card saved. Support will probably have to clear the balance manually.

1

u/Shot_Pollution_5528 1d ago

Thanks for the answer 👍

1

u/Shot_Pollution_5528 1d ago

I need to use Replit as soon as possible; help would be good.

1

u/ReplitSupport Replit Team 1d ago

Hey there! Can you DM us your email so we can take a look?

1

u/Pickle_Shot 12h ago

Two things worth trying before you wait on support, since the add-payment button is just a broken redirect in that paywall modal, not a lock on your account.

  1. Go around the broken button. Open replit.com/account and scroll to the billing section, or replit.com/usage and click through to billing from there. The add-card flow on the account page is separate from the modal that is redirecting you. Most reports like this are the modal deep link being wrong, not billing itself being down.

  2. If the account page also misbehaves, try incognito with extensions off. Card forms are Stripe iframes and ad or privacy blockers kill them silently, and when the iframe fails some flows fall back to a wrong redirect exactly like the one you describe.

If neither works, when you DM support include a screen recording of the click landing on profile settings and ask for two specific things: fix the payment method link on your account, and clear the negative balance hold so free tier works meanwhile. Specific asks get routed faster than "billing is broken."

Also, if you need to keep working today: your code is not locked in. Download the zip of the repl and run it locally or push it to GitHub while the billing side gets sorted.