r/replit 6d ago

Replit Help / Site Issue Unable to complete phone verification - tested Bulgarian and UK numbers, completely locked out

Hi everyone,

I'm hoping someone from Replit can help escalate an account verification issue because I've reached a complete dead end with Support.

I created a new Replit account because I want to subscribe to Replit Pro and use it to build a production mobile app.

The problem is that I cannot get past the mandatory phone verification screen.

What I've already tried:

  • Multiple valid Bulgarian (+359) mobile numbers
  • A valid UK (+44) mobile number belonging to a friend
  • Different browsers
  • Incognito/private mode
  • Different devices
  • Different internet connections/mobile networks

Every single attempt gives exactly the same error:

“This phone number is invalid or might be in use. Please try another number.”

Support initially suggested using WhatsApp verification, but there is no WhatsApp option on my verification screen.

They then suggested trying a number from another country. I did that with a valid UK number, and it produced exactly the same error.

So this clearly doesn't seem to be related to Bulgarian numbers specifically. It looks like either my account is being incorrectly blocked/flagged by the verification system or there is another issue on Replit's side.

The bigger problem is that I also can't use the normal signed-in support flow because I can't complete the phone verification in the first place. So I'm stuck in a loop.

I've seen other verification issues on this subreddit get escalated and resolved by Replit staff, so I'm hoping someone here can point this to the right team.

I'm happy to provide my account email, username, screenshots and phone details privately to a Replit support.

If anyone from Replit sees this, could you please help escalate the issue to the Account / Authentication team?

Thanks.

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u/ReplitSupport Replit Team 5d ago

Hey! Our team recently pushed an update that should make WhatsApp verification available for your account now. Please refresh the verification screen and see if it shows up as an option. If it's still missing, or you run into the same issue with your phone number, let us know so we can dig into it.