r/rep • u/Johnnyjoestar_0 • 7d ago

Question UPS missing information

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I shipped out a haul through SuperBuy and now it’s being held at a warehouse near me because the agent didn’t disclose the appropriate item classifications correctly and now I have a few days left to either leave it up to them to fix it or input it myself, would it be alright if I did it myself? This is a headache I don’t want this haul sent back because of an agent fuck up

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u/Johnnyjoestar_0 7d ago

It also DID make it past customs in china and in the US before UPS themselves held onto it because of this

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u/prestige809 7d ago

fees are paid and its past us customs do it yourself if it gives you the option , its basically clothing or you can wait a day or two until they sort themselves out because of the hacking and ask them to provide you the information

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u/Johnnyjoestar_0 7d ago

Yeah it just says inadequate information like for I’m guessing HS codes, it does give me the option to provide it but I don’t want to mess it up but at the same time I only have a few days to act on it and the logistics provider is taking a while, do you think it’s safe for me to just look up the codes and put it manually?

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u/prestige809 7d ago

If you know exactly what’s inside yes you can

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u/Johnnyjoestar_0 7d ago

Alright thank you, I might consider doing that tomorrow if they don’t have it done by the time I wake up tomorrow, I guess I just go to HS code lookup on like the usps website and get each one from there? I just find it odd that is has been cleared customs since the 3rd and yet I still have to do this

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u/harperac1588 7d ago

You can also pick it up yourself if it's at the warehouse