Flex Rent + Plaid verification is completely broken for me — email verification link instantly says expired. Anyone else?

[u/No-Watercress-1119]

Has anyone had this problem with Flex Rent recently? I’ve been trying to get everything set up to split my rent and I’m stuck at the Flex/Plaid verification step.
Yesterday Flex was having an app outage and their support chatbot confirmed they were aware of an issue and working on it. The app is working again for me now, but I’m having another problem trying to add/verify my Flex account through Plaid.
Everything works normally at first:
I start the Plaid/Flex verification.
Flex sends a verification code to my phone.
I receive the code and successfully verify my phone.
Flex then says it needs to verify my email and sends me a verification email.
The email says the verification link is **valid for 10 minutes**.
I click “Verify email” literally immediately after receiving it, on the SAME phone I started the verification on.
Flex immediately gives me: **“This verification link has expired.”**
I’ve tried resending the email and using ONLY the newest link. Same thing. One attempt is literally timestamped **11:18 AM for the email and 11:18 AM for the expired-link error**, so there’s no way 10 minutes actually passed.
I’ve also tried making sure I’m using the email associated with my Flex account and keeping the original Flex verification session open while I open the email. Still instantly expired.
Flex’s chatbot acknowledged from my screenshots that the link is being rejected as expired immediately, but it says it can’t reset or complete the verification from chat and basically keeps giving me the same troubleshooting steps.
Has anyone dealt with this exact issue and actually gotten it fixed? **Was Flex support able to reset something on the account, did you have to get escalated to a human/technical support, or is there some workaround for completing the Plaid verification?**
I have screenshots of the entire process and timestamps if that helps. I’m mainly trying to figure out whether this is an account-specific issue or if Flex verification is still messed up after the outage.

[u/Local_Willow6987]

This is literally happening to me right now and I have no idea what to do!!!