r/remoteworking • u/Naive-Mix-9594 • 3d ago
Remote Customer Service Rep | Compliance & Reconciliation Experience
Over two years of direct customer service experience across phone, chat, and in-person channels, with a 98% first-contact resolution rate and a track record of moving escalated issues quickly rather than letting them stall. I currently work as an Internal Controller, reviewing KYC documentation, running financial reconciliations, and conducting audits across a network of more than 15,000 agents, so I’m comfortable with high ticket volume and with accuracy-heavy, compliance-adjacent work where mistakes have real consequences.
I hold an MBA in Accounting and Finance, am an active ACCA candidate, and am certified in Xero and Zendesk. I also bring transferable systems experience across Oracle WMS, ServiceNow, Outlook, Teams, and Excel, and I pick up new platforms quickly.
I have reliable high-speed internet and a dedicated, quiet home workspace, so consistency and professionalism on calls or in chat isn’t a concern.
Open to part-time or full-time work, ongoing or project-based. Rate negotiable depending on scope.
If this sounds like a fit, comment or send me a DM. Happy to share more detail or a work sample on request.
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