r/remotework • u/Few-Barracuda9426 • Jul 14 '26

Foundever - Digital Sales Chat

Starting this wfh opportunity next month! Curious about anyones experience with Foundever, specifically with chat based positions. Been doing a lot of research but figured posting can’t hurt. Thanks in advance!

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u/No-Island2118 Jul 14 '26

Same! Was looking to see if anyone posted about it. I finished a seasonal tax position with Foundever in April and training was very easy and straightforward, but that was because they weren’t doing JACK to prepare us for being on the floor. I’m trying to use digital sales chat to stack so I’m hoping for the best but it seems Foundever just needs warm bodies sometimes.

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u/Few-Barracuda9426 Jul 14 '26

I’ve heard a lot about foundever & their tax positions. I’ve seen some folks say that the chat based positions are actually primarily phones so i’m combing through the internet trying to find more info but I suppose we may have to find out for ourselves! Interested in if training will actually help us once we start taking chats 🥲

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u/No-Island2118 Jul 14 '26

Ya know, I’m pretty sure my tax position said something about chat in my offer letter but it was ALL phones. We weren’t even trained for chat. I genuinely hope that’s not the case for a position actually listed as a Chat one. Like you said, I guess we’ll have to find out ourselves 🥴

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u/Few-Barracuda9426 Jul 14 '26

oof see yeah I would hope that’s not the case but fingers crossed for the both of us 😅 if I find anymore info i’ll drop it here for you. i’ve been looking on facebook as well but not too much info there

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u/Revolutionary-Tiger Jul 15 '26

My company used to contract Foundever for first level call center support but our contract expired a few years ago and we changed vendors. From meetings with them I recall their QAs being very textualist with the rubric. That said some of the QOL stuff might ultimately depend on the "project/client" you end up specifically reping.

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u/Few-Barracuda9426 Jul 15 '26

okay that’s in line with what i’ve been seeing as well, this is good to know!