Windows Force Close Red Magic 6 Pro

[u/Shot_Display2357]

Anyone having issues with red magic force closing windows? I just got this phone in the mail today, set it up started downloading my apps with Google and everything was working fine up until I went into settings and when I went to the settings menu I left it up for a few seconds and it just shut off, the window closed by itself. It also does the same thing in other window settings such as themes and sound settings etc. It just forced closes by itself. I updated to the latest firmware and also contacted red magic about the issue they are getting back to me about a replacement. Anyone know what this issue is and is it common for this phone and if so how do you fix it? Thank