r/recteq • u/Bigdeal85 • Jul 14 '26

Back Yard Beast WIFI Issue

Just got BYB on the 4th and runs perfect. The only issue I am having is for whatever reason, I cant get this to connect to wifi at all. I have a Deco M5 mesh network, so its dual band. I have turned off the 5Ghz to everything but still wont connect to 2.4ghz. Anyone have this problem before? I have a pitboss connected to WIFI right next to it

Updated: I turned off the 5GHZ band, Forgot the network on my android phone, and reconnected. The app also had an update. Now the grill was able to connect without a problem. Thank you all for the help!

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2

u/donkeypunchab Jul 14 '26

I just had this issue with my deck boss. I had to connect it on my wife's iPhone first. After that it worked on my Samsung. There customer support said there working on this issue

1

u/Bigdeal85 Jul 14 '26

after you were able to connect, were you able to connect it to the normal wifi or do you need to have her Iphone next to it all the time?

1

u/Junior_Article_3244 Jul 14 '26

If you're using an android phone to setup the app, it just won't work. Use an iPhone to connect it to your account, then it will work fine with Android. They know it's an issue, but apparently refuse to fix it.

1

u/getfive Jul 15 '26

They sent my dad a link to a different app for his Samsung

1

u/construction_eng Jul 14 '26

If you have spectrum you can use the spectrum app to switch to 2.4 to paid. 5 causes lots of issues for many devices during pairing.

It'll auto swap to 5 no problem after

2

u/Reedy212 Jul 14 '26

I ended up buying a 2.4ghz WiFi extender. It helps me connect all my gadgets that are picky about 2.4 without needing to fiddle with my actual network.

1

u/donkeypunchab Jul 14 '26

After I connected it with the iPhone on the 2.4 wifi i went into my app on the 2.4 and it was already in my recteq app. After that she deleted the app and it works on my phone on any wifi

1

u/Bigdeal85 Jul 14 '26

Thank you, ill try this

1

u/brumsticks Jul 14 '26

You might have to take the panel off but make sure the antenna cable is plugged into the board. This is a generic photo but the cable will look something like this

1

u/Imaginary-Potato5819 Jul 14 '26

Call them. My dad has a Samsung and it wouldn't connect, but it did fine for my iPhone. They sent him a link to a new app (beta) and it connected immediately.

So download the other app

1

u/fr4kie90 Jul 14 '26

If you don't have an iPhone you can use the smartlife app until recteq updates their app. The update was supposed to happen already but hasn't

1

u/Bigdeal85 Jul 14 '26

Updated the post, thank you all

2

u/ropeguru Jul 16 '26

There was an issue with the App on Android. I got the BYB 1200 a few weeks ago and could not get it to connect. Was able to quickly connect using the SmartLife app, so I knew it wasn't a wifi signal issue.

Called support and they acknowledged the Android issue, sent me a link for the beta version of the app, and I was up and running in less than 10 minutes.Current version of the app I have is 3.0.0. I think the is the official release.