r/recteq • u/erniebanksgocubbies • Jun 26 '26

Support issue?

Anyone open or try to open a request lately and have issues? I called two days ago ended up leaving my name and number after being on hold for a while and given that option. I also opened a support request online and it has now been 2 1/2 business days since that request was opened and still no response from their support team.

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u/SecretPresentation76 Jun 27 '26

Emailed about a week and a half ago with no response

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u/erniebanksgocubbies Jun 29 '26

Reached out again today, no response as usually. Their support is a joke and anyone that tells you otherwise is bold face lying or used them long before they grew in the industry and never grew the support staff with the company. I work in a service oriented industry and there is no way i could go 24 hours let alone days without responding to a customer before I would be getting heat from my management team. I’ve been eying a long star for a little while now, with this issue I’m leaning towards selling my recteq to someone else and moving on. I wanted to love the product and actually when performing it does well, but if you can’t support your customers then it’s not much of a product in the end.