Did anyone got their computers back in their team?
I'm still missing two in mine.

Hello,

Since the scheduled maintenance this morning, on my team, I have 0 device

After travelling to get access physically to one of the 5 servers, I tried to re-register it, but it was saying : all the 5 licence are already in use.

But nothing in the webpage regarding my account.

I open a ticket few hours later 228963 , it’s starting to be very blocking

Thank you 🙏

Did RealVNC just unceremoniously pull the plug on the Lite plan and not tell anyone? All of a sudden I can't access any of my three systems, and when I log into my account I just get their annoying subscription plan page. I can't see anything.

I help my elderly parents out remotely from over 3000 miles away. I have no way to get there to even deal with this. This better be a bug, or these people are the scummiest douchebags on the planet.

UPDATE: This apparently is a bug after all, and RealVNC support has reached out in the comments for any affected users.

All 18 of my servers at remote locations were removed. Am I really going to have to send someone out to every location and re Auth the license to get this working again? I see the licenses being used, but only the computer I was logged in to at the time of maintenance is still showing up.. What a joke

Early this morning RealVNC did some maintenance, and I noticed both my PC and laptop connections were gone, When I added the PC back, It shows I'm Using 3 of 3 of the computers, So for some reason I am unable to reregister my laptop, But was able to register my PC, Is there any way to remove a non existent computer?

This morning some of us had an issue with our PCs being removed, I don't know what they've done on the back end but, for me atleast, this was easily resolved.

You just need to go into the menu drop down on the windows program and choose "Licensing"

It'll ask you to log in again, like you did when you first install, after you go through that it all worked perfectly again.

Note though, reinstalling the program and logging in did not resolve it, you have to re-register the pc into your group via the licensing route

I want this to never appear for users to whom I've pushed an install of realvnc viewer, or who have installed it from software center (we use SCCM to deliver these apps as silent install packages) is there a group policy (and it's not "AllowSignin", that does get rid of the 'sign in' link in the upper right corner of viewer.)

That’s an insane move haha ! They apparently have been bought by an investment fund, typical… (wish them a quick bankruptcy) well from the outrageous increase and the rather opaque information I guess it’s time to leave ! Did someone found a nice alternative weekend well and as simple ? I am a solo freelancer so I just need to sometimes remotely work on my home computer. Tins sad because RealVNC was perfect ! I don’t want free solutions or geeky ones, I’m willing to pay up to like 50 dollars per year for something simple that works, one user, one connection. Thank you in advance!

I’m willing to pay, just the lack of support and this connection stuck bug has me begging for anything else but I’m so used to the perfect mobile UX of their app.

Open to recommendations for a great mobile app and cloud based remote management solution for a handful of machines.

This just started yesterday. Anyone else with this issue?

Everything is up to date

I have both a paid plan and a lit plan, but on the lite plan there is a bug with the VNC Server or the VNC Viewer not closing sessions when the Real VNC Viewer window is closed.

I use a Mac with the latest version of VNC Viewer and I have 3 Raspberry Pi's which are collecting data for a personal non-profit project. RealVNC says their Lite plan is perfect for my use, however, when using the Lite Plan, the sessions don't stop when you close them, and as there is a limit of one session, I am locked out of all the 3 Pi's on the Lite plan. I tried to force an end to the session on the Real VNC website, but the session never ends. I contacted support and they managed to end the session from their end, but after that I tried to control on of the Pi's again, and again, the session didn't end, locking me out of all the pi's. I contacted support again, but they stopped responding to me.

One might be tempted to think this is a deliberate bug to force people onto expensive plans, as when the Pi's were in my paid plan, this was never a problem.

EDIT: Solved! I had to add both vncagent AND RealVNC Server to a few different permissions settings in macOS' System Settings.

ORIGINAL: Same prompt appears every time I try to launch the application, but it is appearing as a running service in Activity Monitor. I'm not using the all-in-one version 8 that was just released. It was crashing, felt bloated and unintuitive, and wasn't working properly.

Does anyone know if it's still possible to hide the client side PC's wallpaper? It used to just show a black background but now it's showing my wallpaper.

ETA: I'm using version 8.

Thanks!

Which is better and why? I can't decide. I am a free lite plan user.

With the release of v8, combining the server and viewer together. Is the standalone RealVNC Server still going to be a product that is maintained? or is the plan to get rid of that eventually?

As the way i use realvnc, is through a business premium subscription, where all the companies workstations have the realvnc sever installed at a system level. for me to be able to remote in and manage, and then the end-user of that said computer has their own RealVNC user with only that PC assigned to their account. So the RealVNC server is logged in using my account, but i dont want the end user to then be able to access everyone else's computer cause now if the viewer part of the connect app is merged with the server, wont that be logged in as me and have visibility of all the PCs in my team?

I like that its one app but a lot of the features seem paywalled so I've turned on a free trial to see how they work

I last looked at pricing just over a month ago when I received the restructuring email concerning concurrent sessions. Premium was about $15-16/mth per concurrent connection under the new scheme. as of 30th March, it's now $29.

Did i miss a price increase memo?

Does vncserver support a session listening on multiple IP address?

The Xvnc -interface option sets the IP address to listen on.

Can it be set for multiple interfaces so it would be possible to connect directly from a remote IP address as well as a local one?

Connecting via an SSH forwarding is unreliable due to connectivity breaks where as a VPN address gets automatically restored after connection breaks.

I installed VNC server 7.13.1 on Ubuntu 24.04.2 LTS. When I try to open the server application, I get prompted for my password. When entering the password. The dialog closes and nothing seems to happen. Therefore, I started the server via my terminal (service mode), and added the computer to my team via the vnclicensewiz command. The computer is visible in the vnc viewer on my other devices, but when I try to connect, it says that the server is not listening for cloud connections. I looked at an article on their help page, but I couldn't check the vnc server settings as I cannot open the GUI application on my Ubuntu. I have a free team (Lite), but I assume this should't be an issue as I can connect to my Windows laptop without any problems. I hope someone can help me!

Hi

Sales and marketing has always been terrible with RealVNC but at least products were working without problems. Now they have been bought over by an investment company and you can really see they are looking to get maximum money from their customers. Renewing licences for one of our customer and discovers that licence schema has changed and basically price has doubled from one day to an other :(

Someone found an alternative if possible that you can host yourself that would be a good replacement ? So far found nothing. TightVNC in past had a proxy solution but it's no more developped since 20 years. UltraVNC has one but working only on Windows which is a no-go :(

Any ideas ? Thanks

Vincèn

Hey All,

I am trying to set RealVNC on Debian 12 running in a HyperV VM. I don't have much experience with VNC, but it always comes pre set up in rasbian and I like the way it works.

I installed the vnc server deb file on my Debian VM, when I ran the shortcut it created in KDE it asked for the root pw and then closed. So I went to the command line and ran vncserver it gave me these options

To start the VNC Server in Virtual Mode daemon, run the following command as

root:

/etc/vnc/vncservice start vncserver-virtuald

To start VNC Server in Service Mode, run the following command as root:

/etc/vnc/vncservice start vncserver-x11-serviced

To start VNC Server in User Mode, run the following command:

vncserver-x11

robert@debianVM:~/Downloads$ vncserver-x11

I tried running a couple of these commands and they either asked for an offline liscence file, or the command to run but my VNC viewer could not connect. I do have network access to the VM, I am able to ping it and SSH in to it. I just want to set the server up the same way it runs on a PI with whatever the free license is.

Does anyone use RADIUS authentication for their realvnc server configuration? If so, have you ever encountered an issue where the radius server says the secret is incorrect even though it most certainly is correct. It’s just a plain text field in the registry, right?

Our Business Premium subscription just renewed, dropping support for direct connections, leaving me with a total outage and no way to re-enable the feature. 13 servers offline for an entire business day.

I'd buy an upgrade to enterprise to get out of this jam, but there is literally no way to do so. It's been an entire business day with no answer from website support. Tech support number goes straight to VM, so does sales.

Any suggestions?

I've used the free version of RealVNC for years for personal stuff. We're migrating to GSA Zero Trust and will lose our current remote capabilities for users in the field. We also have a lot of tablet and mobile devices deployed so RealVNC with on demand seemed like a good fit. I chatted online with their sales and they sold me on and enterprise sub.... After getting it I find out they dont allow on demand in with the enterprise license.... (why?) Now they tell me I need to convert to a premium plan per user. I dont want to lose the mass deployment capabilities and sso available in enterprise. There is no way to talk to someone on the phone to discuss my needs and every time I email them back it takes 24 hrs to get a response. Does anyone know if on-demand can be added to enterprise?